Client Relationship Manager

3 weeks ago

Noida, India Fan Tv Ai Full time

We are looking for a dynamic and client-focused Client Relationship Manager to join our event management team. The CRM will be responsible for nurturing client relationships, ensuring seamless communication, understanding event requirements, and ensuring the successful execution of events as per client expectations. This role requires a mix of excellent interpersonal skills and an in-depth understanding of the event planning process.

Key Responsibilities:
Act as the main point of contact between the client and internal teams throughout the event lifecycle.
Build and maintain strong, long-term relationships with corporate and individual clients.
Understand client objectives and provide creative solutions tailored to their event goals.
Coordinate with production, design, logistics, and vendor teams to ensure smooth event execution.
Manage client expectations, timelines, and deliverables.
Attend client meetings, site visits, and events to provide on-site support.
Handle client feedback and resolve any issues efficiently and professionally.
Prepare post-event reports, feedback summaries, and client satisfaction analysis.
Identify opportunities for repeat business and cross-selling services.
Keep up with industry trends and apply innovative ideas to enhance client satisfaction.

Requirements:
Bachelors degree in Event Management, Marketing, Hospitality, or related field.
3+ years of experience in client servicing or relationship management, preferably in the event industry.
Strong understanding of event planning, production, and execution.
Excellent communication, negotiation, and problem-solving skills.
Ability to work under pressure and manage multiple projects simultaneously.
Willingness to travel and work flexible hours, including weekends and evenings when needed.

Key Skills:
Client Servicing & Communication
Event Planning & Coordination
Problem Resolution
Time & Project Management
Attention to Detail
Team Collaboration

Benefits:
Cell phone reimbursement
Food provided
Work from home

Schedule:
Day shift
Morning shift
Rotational shift
Weekend availability

Supplemental Pay:
Performance bonus

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