Customer Support Executive

4 weeks ago


Chennai, India Aetram Group of Companies Full time
Overview:As a Customer Support Executive, you will be responsible for providing exceptional service to our customers. Your role will encompass a variety of tasks including requirements gathering, resolving queries, updating customers on new software pitches, and transferring knowledge related to all kinds of software updates.

Key Responsibilities:

Gathering: Interact with customers to understand their needs, preferences, and any issues they may be facing with our products or services.Resolution: Address customer inquiries promptly and effectively, providing accurate information and solutions to their problems.Software Pitches: Stay updated on the latest software offerings and effectively communicate their benefits to customers, assisting them in making informed decisions.Transfer: Facilitate the transfer of knowledge to customers regarding software updates, ensuring they understand how to utilize new features and functionalities.Relationship Management: Build and maintain positive relationships with customers, ensuring their satisfaction and loyalty to our brand.Maintain thorough records of customer interactions, issues resolved, and feedback received to improve service quality.Support: Work closely with other teams such as sales, product development, and technical support to ensure a seamless customer experience.

Qualifications:Communication Skills: Strong verbal and written communication skills are essential for effectively interacting with customers and conveying information clearly.Abilities: Ability to analyze customer issues and develop creative solutions to resolve them efficiently.Proficiency: Basic understanding of software applications and willingness to learn about new technologies.Approach: Passion for delivering exceptional customer service and ensuring customer satisfaction.Player: Ability to collaborate with colleagues from various departments to achieve common goals and enhance the overall customer experience.Management: Capability to prioritize tasks and manage time effectively to meet customer needs in a timely manner.Flexibility to adapt to changing priorities and requirements in a dynamic work environment.

Education and Experience:degree in a relevant fieldexperience in customer service or support roles is advantageous, but not mandatory.our team and play a vital role in delivering outstanding service to our valued customers

Preferrable Female Candidates only

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