Customer Success Manager

2 days ago

Mumbai, Maharashtra, India INSIDEA Full time

About the Company

At INSIDEA, we are a fully remote organization, hiring top talents from across the globe to deliver exceptional digital marketing and HubSpot solutions. Our diverse services are designed to enhance your brand's online presence and drive real, measurable growth. From marketing optimization and content creation to full-scale HubSpot integration, we provide a holistic approach to transform your digital experience and maximize performance.

To learn more about the company, please visit

Job Description

The Customer Success Manager will manage a portfolio of clients using HubSpot's CRM, marketing, sales, and service tools. Responsibilities include building strong client relationships, understanding their needs, and ensuring they get maximum value from HubSpot products. The role requires close collaboration with sales, marketing, and customer success teams to provide exceptional service and drive client growth. The ideal candidate will have excellent client-facing skills and experience in delivering effective solutions to meet client objectives

Job Responsibilities

  • Serve as the primary contact for a portfolio of clients using HubSpot.
  • Develop and maintain strong, long-term client relationships.
  • Understand client business objectives and tailor HubSpot solutions to meet those needs.
  • Guide clients through onboarding and ensure successful implementation of HubSpot tools.
  • Provide ongoing support and training on HubSpot's features and best practices.
  • Identify opportunities for clients to optimize HubSpot use and drive business growth.
  • Monitor client usage and success metrics, proactively addressing any issues.
  • Identify upsell and cross-sell opportunities to increase client spending and satisfaction.
  • Regularly communicate with clients to review progress, gather feedback, and update on new features.
  • Prepare and present reports on client performance and ROI from HubSpot.
  • Collaborate with internal teams to resolve client issues and deliver exceptional service.

Experience & Skills Requirement

  • Bachelor's degree in Marketing, Business, Communications, or a related field.
  • Proven experience as an Customer Success Manager for International clients, preferably within the SaaS or digital marketing industry.
  • In-depth knowledge of HubSpot's CRM, marketing, sales, and service tools.
  • Strong understanding of digital marketing principles and practices.
  • Excellent communication, interpersonal, and negotiation skills.
  • Ability to manage multiple clients and projects simultaneously.
  • Strong problem-solving skills and a proactive approach to client management.
  • HubSpot certifications (e.g., Inbound, HubSpot Marketing Software) are a plus.

Working Hours

APAC shift ( 4AM IST to 2PMIST)

  • Customer Success Manager

    4 days ago

    Mumbai, Maharashtra, India Livspace Full time

    About the RoleA Customer Success Manager, reports to the Head - Customer Success and will be in a critical customer service role working on two aspects of Customer Success. This will involve the Reactive and Proactive solutions that accelerate Customer Success and Experience.Responsibilities- Coordinate and work with internal stakeholders - Sales, Design,...

  • Customer Success Manager

    2 days ago

    Mumbai, Maharashtra, India Livspace Full time

    About the Role A Customer Success Manager, reports to the Head - Customer Success and will be in a critical customer service role working on two aspects of Customer Success. This will involve the Reactive and Proactive solutions that accelerate Customer Success and Experience. Responsibilities Coordinate and work with internal stakeholders - Sales, Design,...

  • Customer Success Manager

    5 hours ago

    Mumbai, Maharashtra, India Praan Full time

    About PraanPraan is a deep-tech startup committed to democratizing clean air through innovative technology solutions. We are focussed on delivering outstanding customer experiences and building strong, long-lasting relationships with our clients.Role OverviewAs a Customer Success Manager at Praan, you will be the primary point of contact for our customers,...

  • Customer success manager

    5 hours ago

    Mumbai, Maharashtra, India Praan Full time

    About Praan Praan is a deep-tech startup committed to democratizing clean air through innovative technology solutions. We are focussed on delivering outstanding customer experiences and building strong, long-lasting relationships with our clients. Role Overview As a Customer Success Manager at Praan, you will be the primary point of contact for our...

  • Customer Success Manager

    4 days ago

    Mumbai, Maharashtra, India beBeeCustomerSuccess Full time ₹ 9,00,000 - ₹ 12,00,000

    Customer Success StrategistWe are seeking a seasoned Customer Success Strategist to join our team. In this role, you will be responsible for developing and implementing strategies that drive customer satisfaction and retention.Job Description:Create intimate relationships with customers to understand their businesses and goals.Develop and execute customized...

  • Customer Success Manager

    42 minutes ago

    Mumbai, Maharashtra, India CleverTap Full time

    Job DescriptionAbout the Role:As a Customer Success Manager you will be responsible for providing complete support to the CleverTap customers on value realization, solution engineering and product adoption with the customer&aposs system, retain and grow CleverTap business by effective customer success management.What will you do:- Drive the product adoption...

  • Customer Success Manager

    4 weeks ago

    Mumbai, Maharashtra, India greytHR Full time

    About the CompanyGreytip Software is a pioneer in HR tech, empowering over 20,000 businesses globally through greytHR – our cloud-based HR & payroll platform. We help SMEs simplify HR operations, ensure statutory compliance, and enhance employee experiences. As we grow, we're looking for a proactive Account Manager who can be the strategic bridge between...

  • Customer Success Manager

    36 seconds ago

    Mumbai, Maharashtra, India UpMan Placements Full time

    - 7+ years of experience in Customer Success / Client Engagement / Service Delivery, preferably in Data Centre Operations / Cloud / Hyperscale Infrastructure.- Strong expertise in customer lifecycle management, escalations, and crisis handling in mission-critical environments.- Proven track record of driving customer retention, loyalty, and advocacy...

  • Customer Success Manager

    7 days ago

    Mumbai, Maharashtra, India INSIDEA Full time

    About the CompanyAt INSIDEA, we are a fully remote organization, hiring top talents from across the globe to deliver exceptional digital marketing and HubSpot solutions. Our diverse services are designed to enhance your brand's online presence and drive real, measurable growth. From marketing optimization and content creation to full-scale HubSpot...

  • Customer Success Manager

    5 days ago

    Mumbai, Maharashtra, India Netcore Cloud Full time

    Role & Responsibilities- Develop an intimate understanding of your customers' businesses- Develop a network of champions within each account through education, coaching and strong influencing skills- Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert and help them in creating marketing strategy & user...