Quality Process Improvement Manager

3 weeks ago


Delhi, India EXL Full time

Job Description: Drive quality initiatives to ensure superior service delivery by meeting / exceeding customer and stakeholder's requirements Managing QCAs work allocation, completion and performance management Quality Analysis and identification of improvement opportunities Error Analysis using QC tools Deployment of Quality Functional practices Floor support to drive quality improvement Ready to work for multiple clients Application of sampling techniques for focused sampling approach Managing process improvement initiatives and AIM ideas generation / evaluation Support business decision with data analytics add value to process with continuous improvement Facilitate sharing of best practices from within and outside the organization, implement and drive performance bench-marking Satisfactory completion for internal corporate audits and external audits ISO, KPMG, BISRA, as needed Must have skills Lean Six Sigma Green belt certified Quality Analysis Quality Management Data Analysis and coordination Metric Management Client interfacing skills Qualification Any Graduate / Post Graduate Experience Minimum 6-8 years of experience in Quality excellence from BFSI domain. Mandate to have experience in Banking domain. Experience working on green belt projects Open to work in US shifts. Candidates meeting the above position criteria are eligible to apply.



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