Training and Quality Assistant Manager
2 weeks ago
DATAMARK Inc., a provider of omni-channel contact centers and business process outsourcing (BPO) services since 1989, employs over 3,119 employees at facilities in the United States, Mexico, and India. Our Fortune 500 and enterprise clients trust us to represent their brands, delivering exceptional customer service through a variety of channels, from SMS text to video chat. We serve diverse industries, including BFSI, healthcare, transportation, and consumer electronics, focusing on outstanding customer care and continuous process improvement. Visit us at to learn more.
Role Description
This is a full-time on-site role located in Chennai for a Training and Quality Assistant Manager - Back Office. The role involves overseeing quality control processes, ensuring compliance with quality management standards, and managing documentation. The assistant manager will also conduct analytical assessments and implement quality assurance measures to uphold service excellence. Regular liaising with team members to ensure training and quality goals are met is a key component of this position.
Qualifications
Skills in Quality Control, Quality Management, and Quality Assurance
Proficiency in Analytical Skills and Document Management
Strong leadership and team collaboration skills
Excellent communication and interpersonal skills
Experience in back office operations and BPO industry is a plus
Client handling experience
Must have knowledge of quality concepts
Willing to work in rotational shifts
Certification in Six Sigma (Yellow/Green belt) preferred
Experience in lean concepts is required
Bachelor's degree in Business Administration, Management, or relevant field
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