Manager - Record to Report

4 weeks ago

Kolkata, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of Manager - Record to ReportResponsibilities• Carries out daily and weekly interactions with the client on operational performance, he/she is proactively engaged in the communication with the customer with regards to the team/process or changes or to the issues;• Responsible for coordinating the process of document development necessary for accurate running of client’s meetings/governance.• Responsible for identifying and communicating the client with the possible risks in order to establish the most suitable action plans.• Conducts presentations and negotiations with key partners on the client side.• Responsible for client’s satisfaction for the services delivered by the company across the dedicated areas.• Responsible for negotiating and bringing of a new scope within the managed processes.• Acts as secondary point of contact for customer concern for the issues raised by the client, takes the necessary measures to tackle these, communicates with the customer about the status of the actions plan.• Follows the deadlines agreed with the dedicated client and maintains the relationship within the agreed action plan.• Builds a tight-knit collaboration relationship with the key partners in the customer site, proactively asks for feedback and takes full responsibility of the process and handled operations.• Proposes and discusses with the customer the transformation initiatives, negotiates the productivity clauses based on the dependencies on the team’s internal / external factors.• Conducts team huddles to communicate the on customer’s priorities• Ensures the connection with the global and regional internal partners to ensure a mutual approach in terms of account strategy and direction.• Keeps a close collaboration with its homologous Pathfinders and Process Architects to be informed about the process and related issues/initiatives or human resources may have an impact on the customer.• Handles the MSS data accuracy, the operating plan, generates the monthly invoices for the services provided to the customer by the team.• Ensures branding materials are present on the team’s floor, coordinates the updating of dashboards with all customer related information, coordinates customer visits.• Participates to different projects and initiatives within Genpact.Qualifications we seek in youMinimum qualifications • Meaningful work experience in customer management.• Team management experience for teams higher than 20 people.• Proven understanding of processes like customer/supplier Accountancy, Customer Services or IT etc.• Previous experience in transformation and efficiency projects.• Organizational skills especially for budget monitoring and control• Knowledge about the high tech industry (represents an advantage)• University commerce graduate 

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