Production Support Engineer

3 weeks ago

Navi Mumbai, India Enterprise Minds Full time

Broad Function:

We are seeking a talented Production Support Engineer with a minimum of 2+ years of experience, who will be responsible for providing technical support to customers using Java-based applications and certain composition engines like Quadient, OpenText, etc. Provide optimal solutions for the core problems, code fixes, diagnose and fix operational issues.

Roles and Responsibilities:

- Perform trouble shooting, analysis, research and resolution using advanced query and programming skills, Conducts root cause analysis.
- Look for areas of improvement in monitoring, application stability.
- Should be open to learn FCI\u2019s inhouse Product and other technologies and excel them.
- Communicate with line of business and management the overall status and health of the application.
- Be the first point of contact for production issues, support requests and alerts.
- Ensure issues and outages are properly documented.
- Proactively monitor application and infrastructure alerts and be able to react quickly.
- Documents major maintenance events and other significant product related issues
- Key part of constant improvement process. Recommending and implementing solutions to mitigate repeat issues and early detection.
- Directs and coordinates operation, maintenance, and repair of equipment and systems in field installations and internal teams.
- Communicate/escalate issues to appropriate functional areas with supporting evidence from application logs, pcap, service trend data etc.
- Writes and submits Engineering Change Requests (ECRs) to engineering to correct product performance deficiencies or reliability problems.
- Implement and manage service monitoring tools including agent-based application monitoring, log analysis/trending and health metrics.
- Documentation of application flows, monitoring techniques and resolution playbooks.- Requirements

Desired Candidate profile:
- Bachelor\u2019s degree in computer science or a related field.
- 2+ years of experience in Technical Production Support
- Strong analytical and problem-solving skills.
- Good knowledge of MySQL and Unix including queries and commands
- Familiarity with object-oriented design and programming principles and patterns, Knowledge of any programming language like Java is a plus.
- Understanding of message broker like Kafka & Understanding of AWS.
- Experience with Application and server Security monitoring and best practices is a plus.
- Ability to Conducts root cause analysis and Log analysis for better troubleshooting.
- Ability to perform data analysis from both business and IT, identify insights, and present findings.
- Benefits

The company offers a range of employee benefits including:
- Cashless medical insurance for employees, spouses, and children
- Accidental insurance coverage
- Life insurance coverage
- Retirement benefits including Provident Fund (PF) and Gratuity
- ESI*
- Sodexo benefits for income tax savings
- Paternity & Maternity Leave Benefit
- National Pension Saving

  • Production Support Engineer

    1 week ago

    Navi Mumbai, Maharashtra, India Enterprise Minds Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Broad Function: We are seeking a talented Production Support Engineer with a minimum of 2+ years of experience, who will be responsible for providing technical support to customers using Java-based applications and certain composition engines like Quadient, OpenText, etc. Provide optimal solutions for the core problems, code fixes, diagnose and fix...

  • Production Support Engineer

    3 weeks ago

    Mumbai, India mthree Full time

    mthree is seeking a Production Support Engineer to join a highly regarded Multinational Investment Bank and Financial Services Company.Job Description:Role: Production Support EngineerTeam: RPELocation: Mumbai (Hybrid model with 2-3 days per week in the office)Primary Responsibilities:• Handle production management services including end user support,...

  • Production Support Engineer

    4 days ago

    mumbai, India mthree Full time

    mthree is seeking a Production Support Engineer to join a highly regarded Multinational Investment Bank and Financial Services Company.Job Description:Role: Production Support EngineerTeam: RPELocation: Mumbai (Hybrid model with 2-3 days per week in the office)Primary Responsibilities: • Handle production management services including end user support,...

  • Production Support Engineer

    2 weeks ago

    Mumbai, Maharashtra, India mthree Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    mthree is seeking aProduction Support Engineerto join a highly regarded Multinational Investment Bank and Financial Services Company.Job Description:Role: Production Support EngineerTeam: RPELocation: Mumbai (Hybrid model with 2-3 days per week in the office)Primary Responsibilities:• Handle production management services including end user support,...

  • Production Support

    2 weeks ago

    Navi Mumbai, Maharashtra, India Manek Consulting Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    2+ years of hands on experience in production support, Server support, troubleshooting issues with deployment, middleware, Unix, Linux and other production related issues. Must have hands on technical knowledge of IIS, (mandatory), Apache/ weblogic . Required Candidate profileMust have excellent communication skills. Must be eager to learn new technologies...

  • Production Support Engineer

    4 weeks ago

    Mumbai, India mthree Full time

    mthree is seeking a Production Support Engineer to join a highly regarded Multinational Investment Bank and Financial Services Company. Job Description: Role: Production Support Engineer Team: RPE Location: Mumbai (Hybrid model with 2-3 days per week in the office) Primary Responsibilities: • Handle production management services including end user...

  • Production Support Engineer

    4 weeks ago

    Mumbai, India mthree Full time

    mthree is seeking a Production Support Engineer to join a highly regarded Multinational Investment Bank and Financial Services Company.Job Description:Role: Production Support EngineerTeam: RPELocation: Mumbai (Hybrid model with 2-3 days per week in the office)Primary Responsibilities: • Handle production management services including end user support,...

  • Production Support Engineer

    4 weeks ago

    Mumbai, India mthree Full time

    mthree is seeking a Production Support Engineer to join a highly regarded Multinational Investment Bank and Financial Services Company.Job Description:Role: Production Support EngineerTeam: RPELocation: Mumbai (Hybrid model with 2-3 days per week in the office)Primary Responsibilities: • Handle production management services including end user support,...

  • Production Support Engineer

    3 weeks ago

    Mumbai, India mthree Full time

    mthree is seeking a Production Support Engineer to join a highly regarded Multinational Investment Bank and Financial Services Company.Job Description:Role: Production Support EngineerTeam: RPELocation: Mumbai (Hybrid model with 2-3 days per week in the office)Primary Responsibilities: • Handle production management services including end user support,...

  • Production Support Engineer

    1 week ago

    Mumbai, India mthree Full time

    mthree is seeking a Production Support Engineer to join a highly regarded Multinational Investment Bank and Financial Services Company. Job Description: Role: Production Support Engineer Team: RPE Location: Mumbai (Hybrid model with 2-3 days per week in the office) Primary Responsibilities: • Handle production management services including end user...