Production Support Engineer

21 hours ago

Navi Mumbai, India Enterprise Minds Full time

Broad Function:

We are seeking a talented Production Support Engineer with a minimum of 2+ years of experience, who will be responsible for providing technical support to customers using Java-based applications and certain composition engines like Quadient, OpenText, etc. Provide optimal solutions for the core problems, code fixes, diagnose and fix operational issues.

Roles and Responsibilities:

- Perform trouble shooting, analysis, research and resolution using advanced query and programming skills, Conducts root cause analysis.
- Look for areas of improvement in monitoring, application stability.
- Should be open to learn FCI\u2019s inhouse Product and other technologies and excel them.
- Communicate with line of business and management the overall status and health of the application.
- Be the first point of contact for production issues, support requests and alerts.
- Ensure issues and outages are properly documented.
- Proactively monitor application and infrastructure alerts and be able to react quickly.
- Documents major maintenance events and other significant product related issues
- Key part of constant improvement process. Recommending and implementing solutions to mitigate repeat issues and early detection.
- Directs and coordinates operation, maintenance, and repair of equipment and systems in field installations and internal teams.
- Communicate/escalate issues to appropriate functional areas with supporting evidence from application logs, pcap, service trend data etc.
- Writes and submits Engineering Change Requests (ECRs) to engineering to correct product performance deficiencies or reliability problems.
- Implement and manage service monitoring tools including agent-based application monitoring, log analysis/trending and health metrics.
- Documentation of application flows, monitoring techniques and resolution playbooks.- Requirements

Desired Candidate profile:
- Bachelor\u2019s degree in computer science or a related field.
- 2+ years of experience in Technical Production Support
- Strong analytical and problem-solving skills.
- Good knowledge of MySQL and Unix including queries and commands
- Familiarity with object-oriented design and programming principles and patterns, Knowledge of any programming language like Java is a plus.
- Understanding of message broker like Kafka & Understanding of AWS.
- Experience with Application and server Security monitoring and best practices is a plus.
- Ability to Conducts root cause analysis and Log analysis for better troubleshooting.
- Ability to perform data analysis from both business and IT, identify insights, and present findings.
- Benefits

The company offers a range of employee benefits including:
- Cashless medical insurance for employees, spouses, and children
- Accidental insurance coverage
- Life insurance coverage
- Retirement benefits including Provident Fund (PF) and Gratuity
- ESI*
- Sodexo benefits for income tax savings
- Paternity & Maternity Leave Benefit
- National Pension Saving

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