Principal Premium Support

4 days ago

Bengaluru, Karnataka, India OpenText Full time

OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

YOUR IMPACT

As a Premium Support Engineer at OpenText, you will be the primary technical liaison for strategic accounts, specializing in NetIQ Identity and Access Management (IAM) solutions. Leverage deep customer environment knowledge to accelerate issue resolution and enhance service delivery. Build trust through proactive support, personalized engagement, and strategic problem-solving—driving long-term customer satisfaction and operational success.

WHAT THE ROLE OFFERS

  • Deliver expert-level support to premium enterprise clients , solving deeply complex technical challenges that impact critical business operations.
  • Operate as a trusted technical advisor , fostering long-term customer success and reinforcing confidence in paid support offerings.
  • Deepen your expertise in enterprise systems and emerging technologies , with high-touch exposure to innovative platforms and tools.
  • Gain strategic visibility by managing escalations and high-priority incidents , influencing system reliability and customer satisfaction at scale.
  • Play a direct role in customer retention and revenue impact , supporting renewals and expanding value through stellar service delivery.
  • Mentor peers and contribute to internal knowledge leadership , shaping the standards and capabilities of a global support organization.
  • Ensure SLA compliance and drive service excellence , becoming a cornerstone of risk mitigation and operational trust for top-tier clients.

WHAT YOU NEED TO SUCCEED

  • Demonstrated excellence in communication, with a clear and authoritative presence during high-pressure technical escalations.
  • Proactive and customer-focused approach, known for going above and beyond to deliver exceptional service and support.
  • Steady, analytical mindset with proven expertise in diagnosing and resolving complex issues efficiently and effectively.
  • Advanced knowledge of NetIQ IAM products: Identity Manager, Access Manager, Identity Governance, eDirectory, SSPR, Advanced Authentication, Privileged Access Manager.
  • Atleast 12+ exp in NetIQ IAM products.
  • Familiarity with the following would be advantageous:
  • Windows and Linux administration
  • Advanced networking knowledge: TCP/IP, Firewalls, Proxy servers
  • Basic understanding of databases (PostgreSQL, Oracle, MS SQL Server)
  • Basic understanding of web technologies ( servers)
  • Cloud experience: AWS and Azure specifically
  • Containers experience: Docker/Kubernetes or any of the open-source alternatives
  • Python, Java and Shell scripting.

  • Principal Premium Support

    7 days ago

    Bengaluru, Karnataka, India OpenText Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Principal Premium Support

    1 week ago

    Bengaluru, Karnataka, India OpenText Full time

    OPENTEXTOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Principal Premium Support

    3 weeks ago

    Bengaluru, Karnataka, India OpenText Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Principal Premium Support

    6 days ago

    Bengaluru, Karnataka, India OpenText Full time

    OPENTEXTOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Principal Premium Support Specialist

    4 days ago

    Bengaluru, Karnataka, India Opentext Full time US$ 90,000 - US$ 1,20,000 per year

    YOUR IMPACTAs a Premium Support Engineer at OpenText, you will be the primary technical liaison for strategic accounts, specializing in NetIQ Identity and Access Management (IAM) solutions. Leverage deep customer environment knowledge to accelerate issue resolution and enhance service delivery. Build trust through proactive support, personalized engagement,...

  • Senior Customer Support Executive – Premium Support

    3 days ago

    Bengaluru, Karnataka, India Snitch Apparels Pvt Ltd Full time ₹ 45,000 - ₹ 55,000 per year

    Role Overview:We are looking for a high-performing and customer-obsessed support executive to join our Premium Escalation Support team. This role is ideal for someone experienced in handling live chat, high-value customers, and their critical queries (failed transactions, refunds, chargebacks, order's Journey etc.).You will take end-to-end ownership of Level...

  • Lead Premium Support Engineer

    3 days ago

    Bengaluru, Karnataka, India Opentext Full time US$ 90,000 - US$ 1,20,000 per year

    Your Impact :We're looking to welcome a Premium Support Engineer to our growing team, with advanced technical skills on OpenText Documentum. You will work on our customer's complex software environments and provide technical support to customers who are developing their solutions. You will ensure customers get the highest level of business value and are...

  • Lead Premium Support Engineer

    4 weeks ago

    Bengaluru, Karnataka, India OpenText Full time

    OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management where innovation creativity and collaboration are the key components of our corporate culture As a member of our team you will have the opportunity to partner with the most highly regarded companies in the world tackle complex issues and contribute to projects...

  • Specialist - Executive Assistance (Principal Support)

    2 days ago

    Bengaluru, Karnataka, India DE Shaw Full time

    Job DescriptionRole Responsibilities:- Provide high-level administrative support to senior principals- Manage complex calendars, travel arrangements, and confidential correspondence- Coordinate meetings across multiple time zones and support daily operations- Oversee compliance documentation and expense processingJob Requirements:- 23 years of...

  • CBSE School Principal

    4 weeks ago

    Bengaluru, Karnataka, India Teacher Pool Full time

    Job DescriptionCompany DescriptionFounded in 2021, Teacher Pool specialises in providing recruitment services to schools, colleges, and ed-tech companies. Our expert team is dedicated to solving hiring challenges and offering extensive support for staffing needs. We empower educational institutions to find the right talent by presenting well-screened...