RSA Principal Technical Support Engineer

21 hours ago

Bengaluru, Karnataka, India RSA Security Full time ₹ 12,00,000 - ₹ 36,00,000 per year

RSA -RSA Principal Technical Support Engineer

A Technical Support representative is required to be knowledgeable of the relevant RSA product and help the customer to reach a satisfying solution to his issue. Technical support staff resolve clients or customers' technical issues via email and phone. The job may include remote implementation under certain conditions.

Principal Responsibilities:

· Required to support and instruct less experienced co-workers, through classroom training sessions or on-the-job mentoring.

· Has a key role in preparing the training plans for the local and global teams

· Has a key role in leading the global technical sessions and huddles for the global teams

· Contributes in the technical gap analysis for the global teams

· Able to handle highly escalated cases with a great sense of professionalism.

· Reviews technical solution articles for accuracy and completeness, and give feedback to the authors

· Mentors and/or coaches less experienced team members

· Helps develop and participate in presentations and informal training for the global team

· Contributes and develops knowledge-based articles; may perform senior or expert level tasks for assigned products and skills; prepares articles for other TSEs and/or customers regarding technical solutions.

· Responsible for validating new product patches and features by testing in lab environment.

· Cascading knowledge to the local team including new releases and patches or known bugs.

· Supervises the On-Boarding plan for the new hires.

· Performing case reviews for the team members and take appropriate actions.

· IF NEEDED) United States Citizen working from a Continental United States location

Requirements:

· United States Citizen working from a Continental United States location

· Excellent customer communication and handling skills

· Excellent interpersonal skills

· Excellent problem solving & logical thinking.

· Ability to work under high pressure.

· Ability to work within a Team.

· Flexibility in handling business needs

· Self-motivated and self-learner

· Ability to share knowledge and conduct Technical Sessions

· Ability to coach junior engineers.

· Ability to work on highly escalated cases and provide Executive summaries.

Technical Skills:

· Mastering Linux based servers, network protocols and web-based applications including hands-on experience, troubleshooting and administration.

· Mastering Database SQL knowledge including hands-on experience, troubleshooting and administration.

· Familiar with the ethical hacking principals.

· API/SDK knowledge is a must.

· One or more of the below skills is a huge plus.

· RHCE, CISSP, CEH, OSCP, Security+, ITIL.

Education Required:

· Bachelors in IT, Communications or Computer Science.

· years of relevant experience.

RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.

If you need a reasonable accommodation during the application process, please contact the RSA Talent Acquisition Team at . RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.

  • RSA Principal Technical Support Engineer

    22 hours ago

    Bengaluru, Karnataka, India RSA Security Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    *RSA - Principal Technical Support Engineer*RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology...

  • RSA Principal Product Manager, Authentication

    1 week ago

    Bengaluru, Karnataka, India RSA Security Full time ₹ 1,20,000 - ₹ 2,60,000 per year

    RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a...

  • RSA Software Quality Principal Engineer

    3 days ago

    Bengaluru, Karnataka, India RSA Security Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    RSA Software Quality Principal Engineer (Java)RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology...

  • Technical Support Engineer 1

    7 days ago

    Bengaluru, Karnataka, India RSA Security Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    *RSA -Technical Support Engineer 1*RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and...

  • Technical Support Engineer 1

    6 days ago

    Bengaluru, Karnataka, India RSA Security Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    RSA - Technical Support Engineer 1The Technical Support Engineer is responsible for providing exceptional customer support for RSA products by resolving technical issues through email, phone, and remote sessions when required. The role demands a solid understanding of the relevant RSA technologies and a commitment to delivering effective, customer-focused...

  • RSA Senior Software Engineer

    1 week ago

    Bengaluru, Karnataka, India RSA Security Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a...

  • RSA - Manager, Software Engineering (Java, Cloud)

    2 weeks ago

    Bengaluru, Karnataka, India RSA Security Full time ₹ 1,20,000 - ₹ 2,60,000 per year

    The Software Engineering team delivers next-generation software application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications and diagnostics — all with the most advanced technologies, tools, software engineering methodologies and the collaboration of...

  • RSA Senior Advisor, Project/Program Manager

    1 day ago

    Bengaluru, Karnataka, India RSA Security Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    *RSA - Senior Advisor, Project/Program Manager*RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology...

  • RSA Senior Advisor, Project/Program Manager

    3 days ago

    Bengaluru, Karnataka, India RSA Security Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    RSA - Senior Advisor, Project/Program ManagerAs organizations across the globe transform to meet the rapidly evolving demands of the post-pandemic world, cybersecurity has become the bedrock of today's digital economy. Nowhere is this more critical than in securing the identities of the employees, external users, and customers that drive the modern digital...

  • Customer Success Engineer

    7 days ago

    Bengaluru, Karnataka, India RSA Security Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    *RSA -Customer Success Engineers*RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and...