XP&D | Senior Client Servicing Manager
1 week ago
XP&D is a flagship event and activation agency. The agency was born big, with a roster of clients migrating on the day it was founded. These included - Hyundai, Kia, Asian Paints, BMW, Mercedes, and Dream11. In a short span of five years, XP&D is already among the top 5 experiential agencies. We have a billing of INR 100+ crores. You can find some of our work on Instagram and Linkedin.
Job Description :
Position Overview: We are seeking a dynamic and driven Senior Manager who will play a crucial role in ensuring exceptional project delivery, maintaining client satisfaction, and driving business growth in an integrated marketing communications role. Experience with large-scale events is a must.
Responsibilities :
· Client Engagement: Collaborate with clients to deeply understand their brand guidelines, requirements, and objectives. Act as a primary point of contact, ensuring client needs are met, and maintain long-term relationships.
· Strategic Planning: Actively participate in brainstorming sessions with the internal team to develop innovative strategies and actionable plans that align with client goals.
· Project Management: Oversee the creation of presentation decks, project checklists, and other necessary materials. Monitor project progress, manage timelines, and ensure that all deliverables meet quality standards.
· Cross-Functional Collaboration: Work closely with the creative and production teams to ensure seamless coordination and execution of events. Foster a collaborative environment that maximizes team performance.
· Quality Control: Take responsibility for the quality of project delivery, ensuring that projects are completed within specified timelines and budgets. Perform thorough quality checks before client delivery.
· Business Development: Lead efforts to identify new business opportunities and contribute to the growth of the client base. Develop and maintain a strong pipeline of potential clients and partnerships.
· Reporting and Analysis: Prepare regular reports on team performance, project outcomes, and business development efforts. Analyse data to identify trends, opportunities, and areas for improvement.
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