Senior Operations Manager

2 weeks ago


Chennai, India Delhivery Limited Full time
Key Responsibilities:

- Ensures end to end smooth running of logistics operations for the zone/area- Adhere and enforce all operational procedures and policies, also ensures timely audit is conducted.- Responsible for all the SLA’s & TAT are maintained.- Responsible for reduction in cost and increase in productivity for the region.- Finalization of LTL sites, manpower, fleet, training, resource planning specifically for big sale events.- Handles the continuous improvement projects w.r.t., cost service and employee productivity- Maintenance of all the operational budgets- Supervises activities pertaining to vendor for the upcoming new client- Ensures customer satisfaction and reduces client escalation by monitoring that the queries, issues & grievances- are taken care of within time.- Heading the new initiatives like involving 3rd party for the distribution of shipments wherever there are lesser- number of packages- Impart behavioral & soft skills training to the team as and when required.- Monitoring security parameters across region and ensures no unlawful activity occurs

Person Specifications- Skillsets/Education:

- Educational Background – Bachelors Degree (is a MUST) – preferably engineering- Functional Skills –People management, Operations Management- Personal Attributes - Curiosity, Ownership, Fast Paced- Behavioral Skills - Good communication and analytical skills. Excellent skills in problem-solving, task prioritization and follow-up.- Ability to work well in a team environment.

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