Front Office Manager

Found in: Whatjobs IN C2 - 3 weeks ago


ernakulam, India Factor Human Resources Pvt. Ltd. Full time

Job Overview


We are seeking a highly skilled and experienced Front Office Manager to join our team . As the Front Office Manager, you will be responsible for overseeing all aspects of the front office operations in a hotel setting. This includes managing the reception area, coordinating guest services, handling guest complaints, maintaining customer satisfaction, and ensuring efficient operations.


Qualifications and Skills


  • 4-6 years of experience in a similar role, preferably in the hotel industry
  • Excellent customer service and communication skills
  • Strong leadership and team management abilities
  • Proven problem-solving and organizational skills
  • Ability to handle multiple tasks and prioritize work effectively
  • Attention to detail and accuracy in handling guest information
  • Proficiency in time management and ability to meet deadlines
  • Familiarity with hotel management software and technology
  • Bachelor's degree in Hotel Management or a related field


Roles and Responsibilities


  • Manage the day-to-day operations of the front office department
  • Ensure smooth check-in and check-out processes for guests
  • Coordinate and supervise the activities of front desk staff
  • Handle guest complaints and resolve issues promptly and efficiently
  • Maintain high standards of customer service and guest satisfaction
  • Train and develop front office staff to deliver exceptional service
  • Monitor and maintain hotel occupancy levels and room availability
  • Ensure compliance with hotel policies and procedures
  • Collaborate with other departments to optimize guest experiences
  • Prepare and analyze reports on front office operations and performance







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