IT Desktop Support Engineer

4 days ago

Bengaluru, India Agile Robots SE Full time

About the role As an IT Administrator (m/f/d), you will be part of the IT Operations team within the IT department. In this role, you will be the first point of contact for all employees in the Bangalore office. You will work alongside highly motivated, technology-driven colleagues in a team with flat hierarchies, allowing you to grow quickly, work with new technologies, and develop professionally in the fields of Security and Infrastructure Your Responsibilities Create accounts for new users in Windows Active Directory and Linux Set up hardware for new employees, including laptops, workstations, and peripherals (keyboards, headsets, monitors) Prepare and organize workspaces for new employees Close or disable accounts in Windows Active Directory and Linux during offboarding Track and collect all equipment from departing employees and return it to storage Recycle laptops, phones, and peripherals for future use Manage and track end-user devices in storage (laptops, workstations, monitors, peripherals) Monitor supply levels and notify the supervisor when new equipment needs to be ordered Track IT assets using the asset manager in TOPdesk ITSM and maintain accurate inventory records Provide 1st and 2nd level IT support via the TOPdesk ticketing system, collaborating with 3rd level support when needed Essential Skills 3+ years of experience in on-premise IT support 3+ years of hands-on experience supporting Windows 11 3+ years of networking experience Strong organizational and time-management skills Ability to learn quickly and adapt to new technologies Excellent problem-solving skills with a hands-on mentality and flexibility High degree of service and customer orientation Fluent English skills Beneficial Skills Linux knowledge (Ubuntu 24.04) Experience with Puppet or Ansible Experience with Foreman Experience with TOPdesk ITSM Experience with Jamf What we offer A dynamic high-tech startup with financial soundness and world-class investors Challenging tasks and projects A great working environment in an interdisciplinary, international team Room for creativity and personal development  Company benefits About us Agile Robots SE is an international high-tech company based in Munich, Germany with a production site in Kaufbeuren and more than 2300 employees worldwide. Our mission is to bridge the gap between artificial intelligence and robotics by developing systems that combine state-of-the-art force-moment-sensing and world-leading image-processing technology. This unique combination of technologies allows us to provide user-friendly and affordable robotic solutions that enable intelligent precision assembly.  This is made possible by our employees, who bring out the best in each and every day with creativity and enthusiasm. Become part of this team and shape the future of robotics with us We are proud of our diversity and welcome your application regardless of gender and sexual identity, nationality, ethnicity, religion, age, or disability.

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