System Engineer

3 weeks ago

Any Location, India Cyitechsearch Full time

About the job :

Staff4Me is currently seeking a dedicated and experienced Break-fix Engineer to join our team.

As a Break-fix Engineer, you will be responsible for providing technical support and resolving hardware and software issues for our clients.

You will work closely with our clients and cross-functional teams to diagnose and fix problems in a timely manner.

Responsibilities :

- Work as a coordinator on the Break-Fix team

- Review the assigned ticket to identify how the Break- Fix team can assist in resolution

- Review all the open tickets to identify any other issues that can be solved with the same dispatch

- Create a BAP/Platform One Order following the UBF process

- Generate a work order and submiy to the contractor pool

- Adjust the urgency, description and pricing of each work order to ensure prompt acceptance and technician has been assigned

Once a technician has been assigned :

1. Call technicians to confirm he/she has the skills an tools required

2. Confirm date and time has been dispatch

3. Confirm pricing

4. Confirm the name of the resource and contact information

- Coordinate a remote technical resource to assist the on-site technician using our booking/scheduling tools

- Update the appointment and ticket as needed

- Communicate scheduling updated to both residents, property staff and contractors

- Communicate technical updated to both residents, property staff and stakeholders.

- Collaborate with on-site resources to ensure proper ticket documentation and resolution

Follow up with on-site resources to confirm attendance and resolution :

1. Add troubleshooting or other notes to the ticket and close or reassigne where appropriate

2. Reschedule on-site appointment as necessary

Requirements :

- 3-5 years of experience as a Break-fix Engineer or similar role.

- Ruckus, cisco and HP experience is preferred.

- Strong technical knowledge of hardware components, software applications, and networking.

- Hands-on experience in troubleshooting hardware and software issues.

- Knowledge of operating systems such as Windows and macOS.

- Experience in performing hardware repairs and replacements.

- Good understanding of network protocols and configurations.

- Ability to effectively communicate technical information to non-technical users.

- Excellent problem-solving and multitasking skills.

- Professional certifications such as CompTIA A+, Network+, or MCP are a plus.

(ref:hirist.tech)

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