Internal Customer Tech Support A3-IT

4 weeks ago


bangalore, India Oracle Full time

Oracle Cerner is elated to hire a Support Technician. As a Support Technician you will, serve as the first line investigate and resolve client problems received via phone, ticket, or other electronic means. In this role, you will recognize when to escalate issues by using applicable monitoring and troubleshooting tools, and provide exceptional customer service in person, via phone and email, as appropriate. Your responsibilities also include, performing troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. You will also, research and use a knowledge base of information to quickly understand and diagnose issues. Additionally, you will adhere to policies and procedures including HIPAA, PECA, CHIA, and client notification a member of this fast-paced, leading edge database/applications company, work with the team to deliver real-time 24x7 enterprise-wide technical support for internal and/or external customers. This includes, but is not limited to: user support of business applications, troubleshooting of technical problems and acting as a liaison between customers and resolving groups.

Must have:

VERY GOOD COMMUNICATION SKILLS & PHONE ETIQUETTES. Good knowledge of Windows & Mac OS. Good knowledge of MS office. Minimum 1 year of experience working in technical support. Must be willing to work in US Shifts.

Good to have:

Preferred neutral accent. Call handling skills (proper escalation & ownership of call etc).  Proven track record for identifying and quickly resolving a wide variety of Windows/MAC/SCCM/Azure/Citrix/VMWare/Exchange Online/Network/Software & Hardware issues

Ability to install & troubleshoot windows/MAC Operating Systems, VM, Citrix and Exchange.As a member of the Help Desk, provide first-level phone support to internal employees and/or outsourcing customers. Provide information to customers. Gather relevant information from customers in order to address problems of limited scope or escalate to next tier of support. Follow standard practices and procedures in analyzing situations or data where answers can be readily obtained.



  • bangalore, India Oracle Full time

    Oracle Cerner is elated to hire a Support Technician. As a Support Technician you will, serve as the first line investigate and resolve client problems received via phone, ticket, or other electronic means. In this role, you will recognize when to escalate issues by using applicable monitoring and troubleshooting tools, and provide exceptional customer...


  • bangalore, India Oracle Full time

    As a member of the Support organization, you will resolve post-sales customer inquiries via phone and electronic means. Your focus is to provide level three support including problem resolution within published goals using the Knowledge Base, write product documentation, use Web Resources, and Lab Testing, etc. to resolve issues. Calls are generally more...


  • Bangalore, India Bangalore Job Hub Full time

    Responsibilities: Engage with international customers via voice communication, addressing inquiries, resolving issues, and ensuring customer satisfaction. Utilize your experience to provide personalized support, building rapport and trust with customers. Adhere to quality standards, ensuring each interaction meets or exceeds VT10-12 quality benchmarks....


  • Bangalore, India Bangalore Job Hub Full time

    Responsibilities: Engage with international customers via voice communication, addressing inquiries, resolving issues, and ensuring customer satisfaction. Utilize your experience to provide personalized support, building rapport and trust with customers. Adhere to quality standards, ensuring each interaction meets or exceeds VT10-12 quality benchmarks. ...


  • Bangalore City, India LTIMindtree Full time

    Customer Support AssociateWork Location: Bengaluru (5 days Work from Office Manyata Tech Park)Experience: 0 to 6 monthsNotice Period: ImmediateShift: Rotational – 24*7Process: International Voice ProcessEducation:Candidates who have completed the below minimum qualification are only applicable to hire:10 + 2 + 2 yrs Diploma (OR)10 + 3 yrs Diploma (OR)10 +...

  • Tech Support Engineer

    3 weeks ago


    Bangalore, Karnataka, India Dashhire Full time

    As a part of our Tech Support Team, you will be responsible for resolving client queries and tickets within the given TAT. Besides, you will work closely with the QA Engineering team for any break resolution. You should have an eye for detail and excellent troubleshooting abilities.Responsibilities :- Support the QA team in all break resolutions.- Ensure...

  • Tech Support Engineer

    3 weeks ago


    Bangalore, India Dashhire Full time

    As a part of our Tech Support Team, you will be responsible for resolving client queries and tickets within the given TAT. Besides, you will work closely with the QA Engineering team for any break resolution. You should have an eye for detail and excellent troubleshooting abilities.Responsibilities :- Support the QA team in all break resolutions.- Ensure...

  • IT Tech Support

    1 week ago


    bangalore, India Pluck Your Day Full time

    We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. Responsibilities: To assist employees with financial application issues over the...

  • Senior Manager

    2 weeks ago


    Bangalore Urban, India Razorpay Full time

    Roles and Responsibilities:Strong communication skills to engage deeply to drive required narrative with internal stakeholders and lead enterprise merchant calls and meetingsTech acumen with a product automation mindset to drive continuous automation to reduce the incidents across the platform We believe in Impact creation at scale, so it is imperative for a...


  • bangalore, India ADCI - Karnataka Full time

    Alexa International Tech (AIT) team is looking for a passionate, talented, and inventive Applied Scientist to help build industry-leading technology with Large Language Models (LLMs) and multimodal systems, requiring strong deep learning and generative models knowledge.Key job responsibilitiesAs an Applied Scientist with the AIT team, you will work with...


  • bangalore, India LTIMindtree Full time

    Ltimindtree hiring for Customer Support international Voice Process.Skill: Customer Support.Notice period -immediate joiner.Job experience: Freshers (Dont Apply B-Tech candidates)Location : Manyata Tech Park, Bangalore.Role & responsibilities: :Candidate should have good communication skill.Willing to work in Customer Support/ Voice process.Willing to...


  • bangalore, India Publicis Re:Sources India Full time

    Job Description Skills (must have) B.Tech or other graduation in Information and technology degree is must. MCP certification 24/7 environment support model. Minimum 1 year experience in information technology or technical support Good understanding of software/hardware platforms, OS, Network and voice infrastructure Working...


  • Chennai/Bangalore, Tamil Nadu, India Allime Tech Solutions Full time

    Notice Period: 45 days or lessEducation : B.E/B.Tech, M.E/M. Tech Graduate or MCAResponsibilities :Job Description :- Responsible for global Rollout and Support- Customizing SAP MII System 15.0/Future 15.4- Custom Development in SAP MII Workbench- Functional and Technical Support- International SAP MII Projects (SAP MEINT)- SAP UI5 Application (Skills &...


  • Chennai,Bangalore, India Allime Tech Solutions Full time

    Notice Period: 45 days or less Education : B.E/B.Tech, M.E/M. Tech Graduate or MCA Responsibilities : Job Description : - Responsible for global Rollout and Support - Customizing SAP MII System 15.0/Future 15.4 - Custom Development in SAP MII Workbench - Functional and Technical Support - International SAP MII Projects (SAP MEINT) - SAP UI5...


  • bangalore, India HITACHI ENERGY INDIA LIMITED Full time

    Description : Mission Statement This benchmark is intended for incumbents who have responsibility for more than one Specialization within the Sub-family. An Experienced Professional (P2) applies practical knowledge of job area typically obtained through advanced education and work experience. May require the following proficiency: Works...


  • Bangalore City, India LTIMindtree Full time

    Ltimindtree hiring for Customer Support international Voice Process.Skill: Customer Support.Notice period-immediate joiner.Job experience: Freshers (Dont Apply B-Tech candidates)Location: Manyata Tech Park, Bangalore.Role & responsibilities: :Candidate should have good communication skill.Willing to work in Customer Support/ Voice process.Willing to work in...


  • Bangalore, India CA-One Tech Cloud Inc. Full time

    Company Description : CA-One Tech Cloud Inc is a fast-growing and proven IT services firm providing world-class technical and staffing solutions in both public and private sectors. Established in 2017 and headquartered in Fremont, CA, the company is founded on the principle that a leading IT services firm must employ only the most experienced,...


  • bangalore, India LTIMindtree Full time

    Ltimindtree hiring for Customer Support international Voice Process. Skill: Customer Support. Notice period -immediate joiner. Job experience: Freshers (Dont Apply B-Tech candidates) Location : Manyata Tech Park, Bangalore. Role & responsibilities: : Candidate should have good communication skill. Willing to work in Customer Support/ Voice process....


  • Bangalore, India Info Hr Solutions Full time

    Company OverviewINFO HR SOLUTIONS is a recruitment firm that aims to help businesses across various industries with their hiring process. Our unique Hiring Process ensures that we only shortlist candidates who meet our clients' technical and general expectations, reducing the need for multiple interviews. With 20-50 employees, we provide a range of unique...


  • bangalore, India harborhubstaffing Full time

    What to expect from the role ?As a Customer Support manager you will develop the strategic roadmap and own driving success for every customer. You will play a key role in driving customer goals, product utilisation, and revenue expansion by ensuring engagement, success, retention, renewal, and growth while managing the customer support team too. The right...