ICS - International Customer Support

3 weeks ago


Bangalore, India Bangalore Job Hub Full time

Responsibilities:

  • Engage with international customers via voice communication, addressing inquiries, resolving issues, and ensuring customer satisfaction.
  • Utilize your experience to provide personalized support, building rapport and trust with customers.
  • Adhere to quality standards, ensuring each interaction meets or exceeds VT10-12 quality benchmarks.
  • Collaborate closely with HR, Assessment, and Operations teams to ensure seamless onboarding and ongoing performance excellence.


Qualifications:

  • Minimum 6 months of international customer support experience through calls.
  • Proficiency in US Shift timings.
  • Excellent communication skills with a strong command of English. Ability to work from our office located in Electronic City
  • . Demonstrated ability to maintain quality standards in customer support interactions.


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