Support Specialist

1 month ago

Chennai, India Brainlab Full time

Job Description

  • Perform custom installations to establish functionality for complex radiotherapy and radiosurgery products
  • Resolve product issues through detailed analysis and utilization of engineering expertise
  • Update and service radiotherapy/radiosurgery products
  • Effectively communicate with customers to understand complex problems and adequately troubleshoot issues
  • Instruct users in calibration checks, surveys, and maintenance of radiation therapy equipment
  • Deliver high level customer service
  • Read, analyze, interpret and follow signal flow on blueprints, schematics, and wiring diagrams
  • Perform periodic preventative maintenance
  • Demonstrate and promote Oncology Solutions products and services at client meetings
  • Keep abreast of new developments regarding Brainlab and competitive Oncology Solutions products and services through training and independent research and analysis
  • Provide on-site guidance and assistance to customers during treatment maximizing efficiency and usage
  • Ability to travel 60%


Qualifications

  • B.Tech/B.E . in Biomedical Engineering, Electrical Engineering, Electronics Engineering or Related Technical Field with 3-5 years of experience
  • Must be a self-starter, working without close supervision and be able to successfully manage service activities in assigned territory
  • Demonstrated engineering experience with medical devices
  • Computer expertise, familiarity, and demonstrated expertise with hardware troubleshooting
  • Able to apply critical thinking and perform analysis successfully under challenging conditions in a clinical environment
  • Robotics and/or electro-mechanical systems service experience preferred
  • Proficiency in the use of test equipment and hand tools including oscilloscopes, multi-meters
  • Excellent organization and time management skills, and the ability to manage many work streams simultaneously
  • Excellent written and oral communication skills
  • Works well in a team environment and individually
  • Demonstrates leadership abilities
  • High comfort level with software and technology in general

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