Team Leader – SOC L1 Monitoring

4 weeks ago


Mumbai, India NCR Corporation Full time

NCR ATLEOS

Job Description Team Leader ;Location :Mumbai, India.

Job Title :Team Leader SOC L1 Monitoring.

Reports to :IT Infra Manager.

Job Description:

We are seeking a highly skilled and motivated Team Leader for our Server Operations L1 Monitoring team. The successful candidate will be responsible for overseeing a team that manages Azure Monitor, Oracle Infrastructure, SolarWinds, and BMC Helix Control-M, including the scheduling work of BMC Helix Control-M. This role requires a proactive leader with a strong technical background and excellent team management skills.

Key Responsibilities:

  • Lead and manage the L1 Monitoring team to ensure 24x7 monitoring and support.

  • Oversee the use and maintenance of Azure Monitor, Oracle Infrastructure, SolarWinds, and BMC Helix Control-M.

  • Ensure timely and accurate scheduling work using BMC Helix Control-M.

  • Monitor system performance and troubleshoot issues to ensure optimal operation.

  • Develop and implement monitoring strategies and procedures.

  • Provide training and support to team members.

  • Collaborate with other IT teams to resolve complex issues.

  • Prepare and present regular reports on system performance and team activities.

  • Maintain up-to-date knowledge of industry trends and best practices.

  • All other leadership roles and responsibilities like preparing roster, Leave and Attendance management, etc.

Requirements:

  • Minimum 5 years of experience with Azure Monitor, Oracle Infrastructure, SolarWinds, and BMC Helix Control-M.

  • Proven experience in a leadership or supervisory rolefor minimum of 3 years.

  • Strong understanding of IT infrastructure and monitoring tools.

  • Excellent problem-solving and analytical skills.

  • Ability to work in a fast-paced, 24x7 team.

  • Strong communication and interpersonal skills.

  • Relevant certifications in Azure, Oracle, SolarWinds, or BMC Helix Control-M are an added advantage.

Qualifications:

  • Bachelors degree in computer science/information technology or a related field, or equivalent experience.

  • Experience with scheduling work in BMC Helix Control-M.

  • Familiarity with ITIL processes and best practices.

  • Ability to manage multiple tasks and priorities effectively.

Work Environment:

  • This is a full-time position.

  • Candidates must be ready to work 5 days a week from Mumbai office.

  • Candidates should be ready to work in rotational schedules/shifts and support 24x7 operations.


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