Senior Relationship Manager

1 month ago

kolkata, India Standard Chartered Bank Full time
:Ongoing

Job Summary

Business Banking Relationship Manager- Liability. The role will be to deepening ETB and NTB CA Book. 

Responsibilities

Strategy

Acquire liability customers with focus on customers with trade and Foreign exchange transactions. Manage existing portfolio of liability customers with trade and foreign exchange transactions with the objective of providing superior service and deepen relationships

Business

Liability Current Accounts from liability rich sectors Deposit Accounts Trade Products FX Products Business Acquisition Participate in sales calls for acquisition of New to Bank (NTB) liabilities relationships requiring trade and foreign exchange services Identify and generate prospect opportunities for acquisition of new customers. Design and execute customer events, industry meets and below the line activities for acquisition of new customers. Mapping and mining of databases of potential segments for NTB acquisition. Identify and drive a strong customer referral program. Portfolio Management: Primary accountability for deepening values and fee generation from the portfolio by providing superior service to facilitate trade and Foreign exchange transactions. Client servicing through the Bank's "Outserve" mode with the aim of Customer delight. Implementing cross sell opportunities and ensuring that bank gets the maximum share of the wallet. Develop account plans/strategies for customer relationships with revenue and value-add objectives, to ensure monthly profit targets as agreed are met and exceeded. Contribute to the team's business plans for the expansion of business opportunities in strategic target areas. 

Processes

Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes. Support the framework for effective management of operational risks across the Business and compliance with applicable internal policies, and external laws and regulations at a global level.  Support the execution of Business strategy in a safe and well-controlled manner and on an end-to-end basis – incorporating infrastructure requirements and ensuring that they are fit-for-growth.  Conduct regular and timely customer due diligence (CDD) reviews Ensure CDD profiles are error free for timely sign off Follow and comply with AML CDD policies and procedures where applicable Identify KYC issues, provide solution or escalate to line manager if necessary  Ensure internal / external KYC requirements are adhered to AML CDD policies and procedures Timely handling of customer issues, complaints, and product enquiries in accordance with established procedures People and Talent Embed the Group's values and culture Coach peers and more junior staff as appropriate  Partner effectively with internal stakeholders to deliver effective client solutions Risk Management  Abide by appropriate frameworks to guarantee that business is carried out within the Group's risk appetite and relevant risks are appropriately managed in conjunction with line managers other stakeholders. Ensure compliance with the highest standards of regulatory conduct and compliance standards and practices as defined by internal and external requirements. This includes compliance with regulations and guidelines on Sanctions, Anti-Money Laundering (AML), and Environmental and Social Risk Management (ESRM).

People & Talent

Timely handling of customer issues, complaints, and product enquiries in accordance with established procedures People and Talent Embed the Group's values and culture Coach peers and more junior staff as appropriate  Partner effectively with internal stakeholders to deliver effective client solutions 

Risk Management

Abide by appropriate frameworks to guarantee that business is carried out within the Group's risk appetite and relevant risks are appropriately managed in conjunction with line managers other stakeholders. Ensure compliance with the highest standards of regulatory conduct and compliance standards and practices as defined by internal and external requirements. This includes compliance with regulations and guidelines on Sanctions, Anti-Money Laundering (AML), and Environmental and Social Risk Management (ESRM). 

Governance

Ensure relevant systems and controls pertaining to the role remit are in compliance with Group and Business policies, procedures, standards and codes, including those governing all Risk types, Compliance, Operational Risk, Technology and Operations, Finance and Reputation 

Regulatory & Business Conduct

Display exemplary conduct and live by the . Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the INDIA / CPBB / BB/Liabilities to achieve the outcomes set out in the Bank’s Conduct Principles Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Internal: Colleagues in BB and CDD teams, Product, Risk, Compliance and other support Functions and Businesses 

External: Key clients 

Our Ideal Candidate

Graduate / MBA with certifications of AMFI and IRDA

Role Specific Technical Competencies

MS Excel Sales

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