Implementation Support

4 weeks ago


chennai, India Camu Full time

Implementation Executive/Lead


Experience: 2 to 3 years of experience


Domain: Education preferred

Designation: Implementation Lead (depending on the skill match)

Job Location: Chennai

Language: Hindi is a must and Good English speaking skills


Expectations:

 Expertise in Product IT Implementation in India (experience in Education is a strong

Plus)

 Demonstrated expertise in Customer management at various levels

 Outstanding Communication Skills

 A go-getter with the ability to ensure customer satisfaction

 Travel within India and International travel as needed


Responsibilities:

 Manage and deliver the implementation and support services

 Execute the Implementation/Support Services as per the defined processes

 Get Milestone Sign offs in a timely manner on the implementation and support

 Ensure Accounts Receivable for the respective accounts is efficient and achieved as

per the Invoicing Schedule


Company Description

Camu is an enterprise-scale campus management solution developed by Octoze Technologies, a Chennai-based company specializing in business solutions for education. Camu uses the latest open-source technologies for web and mobile platforms, with a focus on mobility and collaboration. It bridges the gap between parents, students, and educational organizations, and is backed by a team of highly reputed academic personnel.


Role Description

This is a full-time on-site role for an Implementation Support at Camu. The Implementation Support will be responsible for day-to-day tasks related to implementing and supporting the Camu campus management solution. This includes providing technical support, troubleshooting issues, and assisting with customer support.


Qualifications

  • Analytical Skills and Troubleshooting
  • Excellent Communication skills
  • Experience in Customer Support and Technical Support
  • Knowledge of campus management systems is a plus
  • Strong problem-solving abilities
  • Attention to detail
  • Ability to work effectively in a team
  • Bachelor's degree in a related field


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