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Customer Relationship Executive

4 weeks ago

Kozhikode, India Seclob Technologies Private Limited Full time

Job Description: Customer Relationship Executive

Company: Seclob Technologies
Location: Calicut Government Cyberpark, Kerala
Job Type: Full-time

About Us:
Seclob Technologies is a fast-growing technology company committed to delivering innovative solutions and excellent customer service. We are looking for a passionate and customer-focused individual to join our team as a Customer Relationship Executive. This role is key to ensuring customer satisfaction, maintaining long-term relationships, and supporting business growth.

Key Responsibilities:

  • Build and maintain strong relationships with customers by understanding their needs and providing timely support.
  • Address customer queries, complaints, and feedback through phone, email, or other communication channels.
  • Provide accurate information about products, services, and company policies.
  • Assist customers in resolving issues effectively and ensure follow-up to ensure satisfaction.
  • Collaborate with internal teams to coordinate solutions and enhance customer experience.
  • Maintain customer records and interactions using CRM tools and databases.
  • Provide insights and feedback to management for service improvement.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to handle customer interactions professionally and empathetically.
  • Problem-solving mindset with attention to detail.
  • Proficient in using CRM systems and basic computer applications.
  • Prior experience in customer service or relationship management is a plus but not mandatory.
  • Willingness to learn and grow in a fast-paced environment.

What We Offer:

  • Opportunity to work in a dynamic and supportive team environment.
  • Exposure to cutting-edge technology solutions.
  • Career growth and learning opportunities.
  • Competitive salary and performance-based incentives.

Job Types: Full-time, Fresher

Pay: ₹5, ₹10,000.00 per month

Language:

  • English (Preferred)