eCommerce Manager

3 weeks ago


tamil nadu, India CMA CGM Full time
Job Title : Manager – E-Commerce
Department : E-Commerce
Reporting To : Senior Manager – E-Commerce
Location : Chennai
Key Responsibilities:
Professional Services o Bolster e-business through seamless B2B connectivity with CMA CGM’s customers by implementing, maintaining, and expanding API and EDI integrations.
Program Management & Operational excellence – Ensure all committed integration projects are delivered as per specifications and on time.
Customer relationship management – Ensure simplification of customer shipping cycle through agile support and improvement of existing integrations.
Business Process Orchestration – Ensure various business and technical processes work in harmony for smooth integrations.
Support product vision by being the conduit of market feedback and by performing UAT of new developments
Support digital go to market/commercial strategy
Digital Support o Bridge between Product owners, Development and Infrastructure Teams, Customers and Regional officers to provide L3 support for eCommerce Platform.
Business Intelligence to convert support request analysis into necessary process changes or product enhancements
Enable L1 team and Regional Officers in their mission to provide immediate support and drive customer digital adoption o Support HO mission of lesser Time To Market
Work flow tool product vision
Drive product development team to adapt the work flow tool to changes in digital offering and deployment methodologies. o Deliver enterprise class robustness and sustainability in an agile environment
Drive continuous improvement and process excellence
Foster a team environment that fosters innovation and nimbleness in within the overall direction set by eCommerce HO
Key Performance Standards:
Time to market and quality of integration projects
Optimal levels of support
Agility in developing and deploying quick solutions for business requirements within the technical landscape of the group
Requirements and Specific Skills:
Leadership ability. Inspire team to transform vision into reality in a challenging environment.
Excellent rigor and organizational capacity.
Very good ability to coordinate & communicate with various levels of stakeholders. Educational Background & Technical Knowledge
Preferred Management Post Graduate / Engineering graduate in Computer Science with minimum 7 years of experience in the relevant roles.
Must have experience managing a team – preferably in an Agile environment.
Candidate having experience in shipping Industry is preferred
Basic knowledge on SQL databases
Should have good knowledge in MS Excel, PowerPoint & Project Management tools including JIRA & Confluence.
Knowledge of any language/ .NET / PHP etc is an added value.
Experience in Salesforce Service cloud is an added value

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