Retail Training Manager

6 days ago


Uncha Samana, India Nestasia Full time

Duties and responsibilitiesDesign and execute orientation programs for retail store teamsConduct onboarding training sessions for new retail hiresAct as a consultant to Retail Sales Team for challenges they have on the jobAssign mentors and coaches to new sales team membersObserve how salespeople and cashiers interact with clients to identify areas of improvementDetermine training needs both for individuals and teamsOrganize role-playing activities to simulate difficult client cases (e.G. how to overcome objections)Advise salespeople how to upsell products and servicesApply various sales training techniques (e.G. gamification, case studies and group activities)Maintain updated records of training curriculum and materialCoordinate with stakeholders to ensure seamless training across all retail storesConduct rewards and recognition programs to motivate the Retail store teamDesired Candidate Profile Work experience as a Retail Trainer, Sales Trainer or similar roleExperience in retail/hospitality industryAvailability to travel and visit our retail stores, as neededAbility to manage the full training cycle, including conducting in-person activities and using e-learning platformsExcellent presentation skillsAbility to motivate employees to achieve sales quotasBSc degree in Education, Human Resources or relevant fieldAdditional certification in training is a plusExcellent communication (English & Hindi) and negotiation skillsProficient in handling social media and other marketing channelsShould be able to manage escalations and queriesExcellent time management skillsShould have good work ethics and calm attitude


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