Lead Support Engineer

4 weeks ago


Bangalore, India DXC Luxoft Full time

Job Description :

Luxoft is one of the leading service providers for Banking and Capital Market customers.

Luxoft has been engaged by an large Australian bank for providing L1/L2 application monitoring and production support services for business critical applications / interfaces on 24/5 basis on a managed outcome basis in the Global Markets business area. We are looking for motivated individuals who has relevant skills & experience to lead this support engagement of 7-8 support engineers and willing to work in shifts.

Responsibilities :

- Leading & managing teams which are responsible for production application support & monitoring for multiple applications

- Creating a knowledge base by documenting all regular day-to-day business and operational issues and frequently reported incidents

- Producing regular monthly incidents, requests and problems reports to senior management.

- Actionable reporting including KPI scorecards and SLA measurements that provide compliance tracking and highlight areas requiring focus

- Interface with clients and with the product development teams to facilitate fixes for defects raised on the product

- Create & Manage Shift Rota

Mandatory Skills :

- Application Monitoring Tools - Other Databases L2 System support Linux Scripting


- 8+ years of relevant experience in supporting Capital Markets applications

- 4+ years of experience in leading & managing support teams

- Good understanding of Capital Markets domain, products, and trade life cycle

- Experience in supporting Java-based application and working knowledge on Java from support point of view

- Strong Knowledge in ITIL process (incident, problem, or change management)

- Strong Knowledge in Windows and Linux platform

- Strong knowledge in scripting and programming languages like Shell scripting, Python, SQL scripting, and Windows PowerShell.

- Strong knowledge in any Database (Oracle, SQL server, Sybase)

- Good knowledge in monitoring tools like Splunk, ITRS, and Dynatrace, along with Dashboard and alert/monitoring configuration.

- Good knowledge in any cloud platform along with Java based applications.

- Strong problem solving and troubleshooting skills

- Good understanding of CI-CD pipelines, along with knowledge in deployment configuration

- Self-driven and result-oriented

- Implementation experience of ITIL best practices in the areas of Service Delivery, Service Transition and operations, including effective incident and SLA management using process oriented and automation-driven approach

- Implementation experience of monitoring software for pro-active monitoring of multiple production systems to reduce the risks of an impact to the users/business and increase efficiency in service delivery time.

- Knowledge of current day application monitoring systems and processes to monitor typical A-Day-In-The-Life-Of for global clients

- Automation of monitoring and measurement of KPIs for any production environment is highly desirable

- Excellent Communication and Stakeholder Management skills

- Willingness to work in a rotational-based support schedule, including overnight, weekend, and on-call support.

Nice-to-Have Skills :

- Knowledge of working with Murex upstream and downstream interfaces (bespoke & 3rd party applications)

- Bachelor's Degree from a reputed university with good passing scores

(ref:hirist.tech)

  • bangalore, India Sixt Full time

    Lead IT Support Engineer TECH & Engineering Vollzeit Bengaluru, Karnataka Komm ins Team Orange, bei uns steht Kundenbegeisterung an erster Stelle We are a leading global mobility service provider with sales of €3.07 billion and around 7,500 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental),...


  • bangalore, India Syngene Full time

    Job Description Syngene, established in 1993, is a leading contract research and manufacturing services organization offering drug discovery, development, and manufacturing services to global clients. Syngene’s clients are world leaders in their fields, ranging from leading global multinationals to small and medium-sized start-ups, non-profit...


  • bangalore, India Infogain Full time

    Application Support Engineer (Lead) with skills Application Support Engineer, Application Engineer for location Any Infogain Base Location (Noida, Gurugram, Bangalore, Mumbai, Pune) Posted on: May 22, Share on Linkedin Share on Twitter Share on Facebook ROLES & RESPONSIBILITIES Job Responsibilities: The Support Specialist will be...


  • Bangalore, India Teamfocus Human Capital Pvt Ltd Full time

    SALARY : 40LPA - 50LPA Role : Production support leadClient, established in 2017, transforms businesses through its software platform leveraging blockchain technology. New Street, an ISO-certified company, has a strong and growing global presence, with clients and partners across countries. MiFiX is currently serving 170,000+ customers at INR 800+ crore of...


  • bangalore, India Raytheon Technologies Full time

    Unspecified Overview: This position is for a Principal Engineer, Product Support Engineering, Aftermarket Technical Services with sound nacelle product knowledge and expertise in providing technical solutions on all Collins Aerostructures commercial nacelle hardware. Senior Lead Engineer (P3) – Product Support Engineering Primary Job...


  • bangalore, India Epsilon Full time

    Job DescriptionPowered by the industry’s most advanced loyalty platform, our Loyalty team makes lifetime connections for brands the world over. Focused on platform delivery, the team is equipped with best-in-class technology, unmatched data expertise and identity resolution capabilities. Our connected suite of products and extensive APIs enable us to...


  • bangalore, India Boeing Full time

    Description Qualifications: Boeing is the world’s largest (Per Boeing LinkedIn page) aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation,...


  • bangalore, India Microsoft Full time

    Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and...


  • bangalore, India JPMorgan Chase & Co. Full time

    We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible. As a Lead Software Engineer at JPMorgan Chase within the Asset and Wealth Management, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable,...

  • Team Lead Support

    4 days ago


    bangalore, India 686 OpenBet India Private Limited Full time

    Who We Are: The world's top sports betting and lottery brands choose OpenBet as their partner for world class content, leading tech and tailored service. We have their back, so they’re ready with exciting, memorable and safe sports betting experiences to entertain billions of players worldwide.Endeavor is a global sports and entertainment company,...

  • Product Support

    4 days ago


    bangalore, India C&R Software Full time

    Reporting Structure: The position is hybrid primarily based in the C&R Software Office in Bangalore , India, reporting to the Global Head of Product Support. Job Summary/Objective: Product Support is a function with our professional services organisation is the face of our clients who use our software products and services. Product Support is a key...


  • bangalore, India JPMorgan Chase & Co. Full time

    We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible. As a Lead Reliability and Support Engineer at JPMorgan Chase within the Corporate and Investment Bank, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows....

  • Support Engineer

    2 weeks ago


    bangalore, India Mixpanel Full time

    About Mixpanel Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions. Over 9,000 customers, including...


  • bangalore, India AWS India - Karnataka - D11 Full time

    Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web services, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their...


  • bangalore, India Syngene Full time

    Job Description Syngene, established in 1993, is a leading contract research and manufacturing services organization offering drug discovery, development, and manufacturing services to global clients. Syngene’s clients are world leaders in their fields, ranging from leading global multinationals to small and medium-sized start-ups, non-profit...


  • bangalore, India Squareroot Consulting Pvt Ltd Full time

    Job Title : Java Level 3 Technical Support EngineerLocation : Bangalore (Hybrid)Experience : 8 to 10 YearsWe are seeking a highly skilled and motivated Java Level 3 Technical Support Engineer to join our dynamic team. As the L2/L3 Team Lead in Technical Support, you will be responsible for providing leadership and direction to a team of technical support...


  • Bangalore, India Squareroot Consulting Pvt Ltd Full time

    Job Title : Java Level 3 Technical Support EngineerLocation : Bangalore (Hybrid)Experience : 8 to 10 YearsWe are seeking a highly skilled and motivated Java Level 3 Technical Support Engineer to join our dynamic team. As the L2/L3 Team Lead in Technical Support, you will be responsible for providing leadership and direction to a team of technical support...


  • bangalore, India Boeing Full time

    Description Qualifications: Boeing is the world’s largest (Per Boeing LinkedIn page) aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation,...

  • IT Support Engineer

    1 month ago


    bangalore, India CliniSys Full time

    Responsibilities: User Support: Provide high level technical support to our end-users via our internal helpdesk system, addressing hardware and software issues, troubleshooting problems, and resolving technical request in a timely and friendly manner in line with our business SLAs and policies. Application support: Support and administer all...


  • bangalore, India Genpact Full time

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...