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Production Support Lead
4 weeks ago
SALARY : 40LPA - 50LPA
Role : Production support lead
Client, established in 2017, transforms businesses through its software platform leveraging blockchain technology. New Street, an ISO-certified company, has a strong and growing global presence, with clients and partners across countries. MiFiX is currently serving 170,000+ customers at INR 800+ crore of AUM. MiFiX is available for microfinance, loans against remittances, agri loans with, co-lending & securitization, trade finance, bank-in-a-box, and many others in the pipeline.
Industry Recognition :
Winner of "Economic Times future-ready organizations award 2023-24".
Winner of the "Innovation in Blockchain" award at the 13th Aegis Graham Bell Awards (supported by the Ministry of Electronics & IT and NITI Aayog).
Winner of the "Deloitte Technology Fast 50 Award 2022 India"
Job Location : Bengaluru
Roles and Responsibilities :
- The requirement is for a Hands-on and minimum of 15+ years of experience in Application Support Lead
- Communicate with users and other stakeholders for major engineering change and release.
- Participate in discussions to understand clients' needs, requirements, and manage support work requests.
- Considerable involvement in the delivery of fixes and its communication to the application users.
- Onboarding new employees and training them on business and application processes and knowledge sharing with team members.
- Participate in 24/7 on field support, respond to alerts in a timely fashion, escalate issues as and when needed.
- Performing analyses on software application functionally and technically and suggesting improvements.
- Responsibilities include providing technical support to internal and external stakeholders and assisting the business team with software demonstrations.
- Provide clients with technical support as needed and relay information to the engineering team.
- Responsible for assessing customer needs, designing, and testing the software.
Requirements and skills :
- Proven work experience as an Application Support Engineer Lead or similar role
- Extensive experience in deploying, optimizing, and maintaining software
- Excellent analytical and problem-solving abilities
- Superb collaboration, communication (English and Kannada) and time management
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