Service Engineer

2 days ago


Navi Mumbai, India Human Development & Research Foundation Full time
  • Responding to customer service requests online /off line, diagnosing equipment problems and providing timely and effective.
  • Knowledge of PLC, Automation, Electronic equipment servicing and maintenance
  • Collaborating with internal teams, including sales, engineering and product development, to address customer needs and provide technical assistance.
  • Documenting service activities, including service reports, repair logs and customer communication, to maintain accurate records and ensure traceability.
  • Your tasks
  • Diagnose technical issues reported by customers through phone, email, or ticketing systems, providing remote troubleshooting and guidance.
  • Schedule and coordinate service visits and appointments with customers, ensuring efficient use of time and resources.
  • Perform preventive maintenance activities according to manufacturer specifications and service agreements.
  • Provide training and technical assistance to customers and end users on equipment operation, maintenance procedures and troubleshooting techniques.
  • Communicate effectively with customers, explaining technical concepts and solutions clearly and concisely.
  • Escalate complex or unresolved issues to senior engineers or management for further investigation and resolution.
  • Stay updated on product developments, technical advancements and industry trends to maintain expertise and provide proactive support.
  • Knowledge of PLC, Automation, Electronics equipment servicing .
  • People from Solar /Inverter/ Automation industry will be preferred.


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