Service Engineer
3 weeks ago
- Responding to customer service requests online /off line, diagnosing equipment problems and providing timely and effective.
- Knowledge of PLC, Automation, Electronic equipment servicing and maintenance
- Collaborating with internal teams, including sales, engineering and product development, to address customer needs and provide technical assistance.
- Documenting service activities, including service reports, repair logs and customer communication, to maintain accurate records and ensure traceability.
- Your tasks
- Diagnose technical issues reported by customers through phone, email, or ticketing systems, providing remote troubleshooting and guidance.
- Schedule and coordinate service visits and appointments with customers, ensuring efficient use of time and resources.
- Perform preventive maintenance activities according to manufacturer specifications and service agreements.
- Provide training and technical assistance to customers and end users on equipment operation, maintenance procedures and troubleshooting techniques.
- Communicate effectively with customers, explaining technical concepts and solutions clearly and concisely.
- Escalate complex or unresolved issues to senior engineers or management for further investigation and resolution.
- Stay updated on product developments, technical advancements and industry trends to maintain expertise and provide proactive support.
- Knowledge of PLC, Automation, Electronics equipment servicing .
- People from Solar /Inverter/ Automation industry will be preferred.
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