Demand Planner and CSO

7 days ago

navi mumbai, India BASF India Limited Full time

Demand Planner cum Customer Service 

Why does this position exist? With what permanent objectives?

To service the customers of the assigned Business Unit and order management

u Driving Demand Planning and Service Excellence

v Proactive Customer Orientation

w Communication Effectiveness

x Continuous Improvement

Strategic- Key Activities:

Leading the complete demand & supply planning for Enhanced Oil recovery (EOR) SBU and support CSO for EOR activities Perform sales and delivery order management according to SOP Monitor orders and communicate to customer & Sales team on order status Perform business rules and manage data related to order-to-cash process. Strategic roadmap for improving supply reliability. Collect and consolidate demand forecast on rolling 6-month basis for demand & supply planning for Dahej Site and Tolling Operations Conduct Monthly demand review meetings with Sales Account Manager & identify demand outliers if any for correction. Responsible to conduct Monthly S&OP meetings & provide key inputs to management for EO operations during meeting. Responsible for review & execution of production plan based on the sales Forecast & maintain agreed Inventory levels. Develop & execute operations planning for Dahej operations & tolling Operations & coordinate with key stakeholders for smooth execution of Operations plan. Liaise with Dahej and toller to ensure smooth production operations. Responsible to meet yearly operations planning numbers for EOR products by ensuring smooth supply chain operations. Plan raw material replenishment based on finished goods planning which is derived from sales Forecast. Work with local/regional team & make strategic roadmap for developing alternative of all key raw materials Coordinate with regional product management & Third party Suppliers for raw material sourcing strategy for key raw materials like & developing contingency plans for alternative sourcing in case of supply chain disruptions Provide projections to regional SCM counterpart for Intercompany raw materials & coordinate with them for timely supplies Monitor inventory levels and provide Inventory projections to regional team based on sales Forecast. Conduct regular analysis of supply chain performance metrics and identify areas for improvement. Coordinate with cross-functional teams i.e. operations, product management & controlling to optimize supply chain processes and resolve any issues or bottlenecks. Stay updated on industry trends, emerging technologies, and regulatory changes impacting the supply chain & taking necessary actions wherever required. Prepare reports and presentations to communicate supply chain performance and improvement initiatives to stakeholders. Develop & implement strategies for the disposition of obsolete inventory Analysing & improving supply chain processes & Operations to optimize the cost. Responsible to identify asset capacity bottlenecks to meet long term Sales Projections submitted by sales team. Inform such bottlenecks to business management team to plan necessary actions. Effectively managing supply crises & guiding the team through challenging times.

Operational:

Inventory monitoring – local key user of SCII to report DIV, OIV, aging stock Forecast Accuracy – DP FCA reports (external and internal) Logistics Costs – monitor monthly development (filling, packaging, shipping, distribution, demurrage) NCM monthly report – local key user of NCM, report NCM KPIs monthly Delivery Services – local key user of DSC, report DC/DR monthly Respond to verbal (or written) requests in a timely and professional manner, ensuring any promises made are fulfilled Determine the appropriate solution by following operating procedures. Resolve issues without unnecessary delay and escalate more complex problems as required Listen carefully to instructions and questions and check for understanding Consistently deliver work tasks on time and to agreed standards. Alert colleagues or manager in advance when timeline or quality of the deliverables is likely to be affected Proactively seek guidance and asks questions to understand structures, processes, systems and responsibilities EV SCM, and how own role contributes to the broader team goals Creation of Sales Orders based on customer PO or Sales Forecast Follow up with counter parts for order allocations and vessel bookings. Delays if any should be pro-actively communicated within the team Tracking of orders, Sales & Customer Receivables on daily basis and highlighting issues if any Connect with Customer on periodic basis Customer AR follow up for payment purpose review credit limit with sales team Follow up with Customer for Call ups against the tender qty and to keep a track of the supplies to avoid oversupply. Forecast and plan the orders to avoid / minimise delay penalty. Align with Sales colleague and transmit the orders accordingly Focus on digitalisation and utilization of digital tools Co-ordinate with transportation team for vehicle placement & reduced cost for the BU APO forecasting and updating the same in system Inventory control & review of aged inventory

Job Skills:

Education: Bachelor’s degree in Commerce, Supply Chain or Logistics Mgt. Working Experience: +10 years relevant experience in Logistics or Supply Chain function Soft Skills: MS Office (Power BI, Excel & Power Point), Proficiency in supply chain management software and tools (e.g., ERP systems, SAP R3, APO DP, SNP). Strong analytical and problem-solving skills with the ability to interpret data and make informed decisions. Excellent organizational and time management abilities to manage multiple priorities and meet deadlines. Proficiency in supply chain management software and tools (e.g., ERP systems, SAP R3, APO DP, SNP). Effective communication and interpersonal skills to collaborate with internal teams and external partners. Knowledge of industry best practices, regulations, and compliance standards in supply chain management. Ability to adapt to changing business needs and work in a fast-paced, dynamic environment. Strong attention to detail and a focus on accuracy in planning and execution. Professional certifications such as Certified Supply Chain Professional (CSCP) or APICS certification are a plus. Well versed with SAP Order To Cash (OTC) processes Good understanding of the products/services of relevant business segments Good knowledge of the business processes Service excellence competencies Ability to collaborate within and outside the team for servicing the customers

Job Requirements (minimum requirement to carry out the work)

Edu c a t i o n

University degree, minimum Bachelor’s degree

W o r k in g Experience

Minimum 10+ years total professional experience

T e c hn i c a l & Professional Knowledge

Well versed with SAP Order To Cash (OTC) processes Good understanding of the products/services of relevant business segments Good knowledge of the business processes

Skills

English speaking and writing, interpersonal skills

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