Credit Collections Representative

3 weeks ago


Bengaluru, India Ujjivan Small Finance Bank Full time

Business/ Financials



  • Analysing the data and implementing different collection strategies for enhanced collection
  • Create reports and dashboards to facilitate faster decision making
  • End to end monitoring for performance and productivity
  • Perform data analysis for generating reports on periodic & adhoc basis
  • Preparing collection deck having various portfolio & collection cuts
  • Timely allocation of cases to field staff as per the devised strategy
  • Monitoring performance of the field staff vis-a vis pre defined targets
  • Assist with internal & external audits


Customer (Both Internal & External)



  • Customer centric AORs
  • Seek feedback from stakeholders on the challenges faced during software usage and work on solution
  • Ensure timely resolution of issues faced by end consumers
  • Provide necessary details to field Credit & collections & other relevant team with respect to customers for better service & compliance


Stakeholders interactions



  • Ensure timely reporting of all statutory & regulatory requirements with accuracy


Internal Process



  • Compliance to SLA/Policies/Processes
  • Have a clear understanding of internal business and Regulatory processes/policies and ability to apprehend the stakeholders on the requirements
  • Analyze and prepare insights on high risk customers/geographies for focused approach
  • Work towards automation of projects


Process Management/ Process Excellence



  • Cross functional Co-ordination with operations, credit, collections & IT for portfolio monitoring
  • Responsible for timely & accurate submission of daily, weekly & monthly reporting


Innovation & Learning



  • Ensure adherence to training man-days/ mandatory training programs for self and team



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