Customer Support Engineer

3 weeks ago

Delhi, India Zoho Corporation B.V. Full time
Job DescriptionAre you a dynamic and ambitious Customer Support professional looking to kick-start your career in the technology industry? Zoho is seeking a highly motivated Customer Support Engineer to join our talented team and be part of our exciting growth journey.

This is an excellent opportunity for a self-starter with a passion for Customer Support to gain valuable experience and grow within the organization.

About usWelcome to the fascinating world of Zoho, where innovation, efficiency, and customer-centric solutions converge to transform businesses across the continent. As one of the leading providers of cloud-based software and services, Zoho has been at the forefront of empowering organizations of all sizes to thrive in the digital age.

Privately held and deeply committed to solving problems through global collaboration, our organisation believes in experimentation, iteration, and following your instincts.

Zoho Corporation is a leading provider of SaaS products, empowering businesses worldwide with innovative solutions. We are seeking a dedicated Customer Support Engineer to join our team and provide exceptional support to our customers in the European market.Learn more about us, our customers, our story and our people.

Key ResponsibilitiesLearn and master Zoho's suite of SaaS products to become a product expert.

Assist European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance.

Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.

Maintain accurate and detailed records of customer interactions and resolutions.

Contribute to the creation and improvement of support documentation.

Requirements

Full professional proficiency in English.

5+ minimum total experience required with 1-3 years of hands-on experience included.

Understanding of software programs; prior experience with SaaS products is an advantage.

Ability to learn quickly and adapt to evolving product features.

Excellent problem-solving and analytical skills.

Comfortable working in an office environment.

Bonus Skills:Previous customer support experience.

Basic programming knowledge.

Benefits

Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role

Continuous training and professional development opportunities

Supportive and inclusive work environment

Clear development plan in the short, medium and long run

Participation in coaching and mentoring schemes

Opportunity to work with a global team and contribute to the growth of a leading technology company

It is important for the applicant to hold a national or EU passport, have a valid work authorisation and be within commutable distance.The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate. Together, let's shape the future of business softwareRequirementsBachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience). Proven experience in a presales or technical consulting role, preferably in the IT industry. Strong knowledge of infrastructure technology solutions, including IT security, service management, endpoints management and monitoring and IT analytics. Excellent communication and presentation skills, with the ability to convey complex technical concepts to both technical and non-technical audiences. Demonstrated ability to build relationships and collaborate effectively with prospective clients, customers and internal stakeholders. Strong analytical and problem-solving skills, with a keen attention to detail. Self-motivated and proactive, with the ability to work independently and manage multiple tasks simultaneously. Flexibility to travel as needed to meet with clients and attend industry events

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