Field Operations Specialist

2 days ago

Chennai, India Ecolibrium Full time

We are seeking a highly organized and detail-oriented individual to join our team as a Specialist – Field Operations.

Role Purpose:

  • Handling the customers
  • Ensure customer satisfaction
  • Execution of projects and issue resolution
  • Adhering to service SLA and resolutions on time
  • Upscaling of existing customers

Responsibilities:

  • Planning for installations and service
  • Ensure quality work in installation and service
  • Ensuring minimum bench time
  • Use the bench time for other productive work which will improve the company revenue and image
  • Proper coordination with the clients
  • To be in regular touch with the existing customers and ensure they are kept excited throughout the year

-Ensure regular visit all the customers as may be required, even without complaints / service

requirements

-Proactive actions to ensure trouble free operation of the platform, sending reports in

identified cases, information to customers in case of down time etc.

-Ensure positive feed back from the customers, 90% of the customers should rate Ecolibrium

high in the CSAT / NPS scores

-Identification of asset CBMs and Use Cases in existing customers to increase the revenue

-Identify additional opportunities for increase in nodes

-Identify competitors on the site and inform to the product team

  • CBM, NZC, Sustainability etc. in existing customers to enhance the revenue
  • Develop a strong bond with the different teams of the company like supply chain, sales, product etc. to ensure

Role Outline:

  • Ownership of the existing customers and get involved in all actions to bring everything to logical conclusions
  • Regular meetings with the customers to ascertain smooth operation of the platform
  • Regular reports to customers, as many as possible, on the health of the platform as well as reasons for issues
  • Discussions with customers to understand their pain points so that solutions can be designed
  • Identify the product gaps and report to product teams so that additional revenue generation possible by plugging the gaps
  • Keep a watch on the market and competition so that inputs can be given to the product team and management on market developments

Qualification:

  • Experience of 5 - 7 years
  • Have knowledge of data communication systems / processes and IoT gateways
  • Have basic understanding of Energy Management / industrial processes / utility systems
  • Have knowledge of software platforms / BMS / Cloud architecture
  • Have knowledge of communication networking, establishing connectivity with various gateways, BMS, other platforms etc.

Job Types: Full-time, Permanent

Pay: ₹193, ₹500,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Experience:

  • Field service: 5 years (Preferred)

Location:

  • Chennai, Tamil Nadu (Preferred)

Work Location: In person

  • Field Operations Specialist

    4 days ago

    Chennai, Tamil Nadu, India Ecolibrium Full time ₹ 1,93,000 - ₹ 5,00,000 per year

    We are seeking a highly organized and detail-oriented individual to join our team as a Specialist – Field Operations.Role Purpose:Handling the customersEnsure customer satisfactionExecution of projects and issue resolutionAdhering to service SLA and resolutions on timeUpscaling of existing customersResponsibilities:Planning for installations and...

  • Accounting Automation

    4 days ago

    Chennai, Tamil Nadu, India AI Specialist Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    About Us:We are a dynamic and growing outsourced accounting office located in Chennai, India, specializing in back-office accounting, tax, and audit preparation services for US and Canadian accountants. We are committed to leveraging technology to streamline operations, increase accuracy, and deliver more value to our international clients.Job Overview:We...

  • Accounting Automation

    2 days ago

    Chennai, India AI Specialist Full time

    About Us: We are a dynamic and growing outsourced accounting office located in Chennai, India, specializing in back-office accounting, tax, and audit preparation services for US and Canadian accountants. We are committed to leveraging technology to streamline operations, increase accuracy, and deliver more value to our international clients. Job Overview: We...

  • Field Operations Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeAquaculture Full time ₹ 6,000 - ₹ 8,400

    Program Manager Job OverviewOur organization is seeking a skilled Program Manager to oversee the successful implementation of our field operations.Manage 3+ Program Associates responsible for managing and coordinating program activities.Supervise the execution of Alliance for Responsible Aquaculture (ARA) protocols and experiments, ensuring timely and...

  • Field Operations Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeQuality Full time ₹ 20,00,000 - ₹ 25,00,000

    Job Title: Field QualityKey Responsibilities:Develop and implement project-specific field quality plans, inspection test plans (ITPs), standard operating procedures (SOPs), checklists, and method statements to ensure compliance with quality standards and specifications.Evaluate adherence to corporate quality management systems, regulatory requirements,...

  • Operational Excellence Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeProcess Full time ₹ 1,67,92,000 - ₹ 2,54,79,000

    Job TitleOperational Excellence SpecialistRole OverviewWe are seeking an Operational Excellence Specialist to join our team. In this role, you will be responsible for designing and maintaining end-to-end process models using tools like Signavio.Key ResponsibilitiesDevelop and implement process improvements to streamline workflows and eliminate...

  • Field Operator

    1 week ago

    Chennai, India A R Enterprises Full time

    (Note - Required expertise in Desalination plants ) Qualification - Bachelor/Diploma ( Mechanical / Chemical ) Designation - Field Operator Location - Chennai, Tamil Nadu Contact No +91-XXXXXXXXXX Schedule: - Rotational shift **Experience**: - total work: 2 years (preferred) **Speak with the employer** +91-XXXXXXXXXX

  • Field Operator

    7 days ago

    Chennai, India A R Enterprises Full time

    (Note - Required expertise in Desalination plants ) Qualification - Bachelor/Diploma ( Mechanical / Chemical ) Designation - Field Operator Location - Chennai, Tamil Nadu Contact No +91-XXXXXXXXXX Schedule: - Rotational shift **Experience**: - total work: 1 year (preferred) **Speak with the employer** +91-XXXXXXXXXX

  • Field Service Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeMechanical Full time ₹ 10,00,000 - ₹ 17,50,000

    Job Title: Field Service Specialist

  • Financial Operations Specialist

    1 week ago

    Chennai, Tamil Nadu, India beBeeFinance Full time ₹ 15,00,000 - ₹ 28,00,000

    Job Title: Financial Operations SpecialistWe are seeking a highly skilled and detail-oriented individual to fill the position of Financial Operations Specialist. As a key member of our team, you will be responsible for managing financial transactions, maintaining accurate records, and ensuring compliance with regulatory requirements.Key...