Senior Officer, Branch Operations Manager, Consumer Banking Group

2 weeks ago

Srikakulam, India DBS Bank Full time

Senior Officer, Branch Operations Manager, Consumer Banking Group-(WD77684)Business Function Group Human Resources has the important role of attracting, retaining, and nurturing talent to ensure that DBS continues to be a competitive employer in Asia. With a well-established team of HR partners, we support and deliver effective people-based solutions and services across businesses. Our goal is to build a high-performance organisation by empowering and engaging our employees. Because we believe that banking is about people. Responsibilities Oversee the day-to-day operations of the branch, ensuring efficient and effective service delivery to customers Manage and lead a team of branch personnel, including tellers, customer service representatives, and other operational staff Develop and implement strategies to improve branch performance, customer satisfaction, and operational efficiency Ensure compliance with all relevant policies, procedures, and regulatory requirements Collaborate with other departments and teams within the organization to align branch activities with the overall business objectives Analyze branch data and metrics to identify areas for improvement and implement corrective actions Provide training and development opportunities for branch staff to enhance their skills and knowledge Foster a positive and customer-centric work environment within the branch Requirements Minimum 5 years of experience in a similar role within the banking or financial services industry Strong leadership and people management skills, with the ability to motivate and develop a team Excellent problem-solving and decision-making abilities, with a focus on delivering high-quality customer service Proficient in data analysis and reporting, with the ability to interpret and act on key performance indicators Demonstrated experience in implementing process improvements and driving operational efficiency Thorough understanding of banking regulations, policies, and procedures Ability to work collaboratively with cross-functional teams and stakeholders Strong communication and interpersonal skills, with the ability to effectively interact with customers and colleagues Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. Primary Location :India-Andhra Pradesh-SrikakulamJob :OperationsSchedule :RegularEmployee Status :Full-time:Job Posting :Oct 28, 2025, 12:01:38 PM

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