Lead Site Reliability Engineer

Key Responsibilities: Execute on the Incident, Change Management, Problem Management processes Building and supporting reliable applications that meet development and maintenance requirements. Provide consultation and direct technical support on life cycle planning, problem management, integration, and systems programming Ensure platform performance and availability meet enterprise objectives through monitoring, timely service restoration, and tuning Constantly working to improve and implement automation of applications tasks Providing technical support for systems/platforms according to application SLA's. Responsible for designing and developing resiliency in the application code, troubleshooting incidents, engaging with squads to address failure patterns, and participating in incident management Brings strong troubleshooting ability Leads triage or contributes to a logical fashion Focus on resolving issues before they become incidents Identify and articulate severity of impacts using provided monitoring tools and escalate as needed Able to understand architecture and design of applications and identify or narrow focus for an incident based on symptoms Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems Monitor, manage, and tune platforms to ensure expected availability and performance levels are achieved Identify gaps in monitoring or documentation and reaches out to appropriate teams to fill those gaps Implement changes to platforms with minimal impact on the business by following enterprise standards and procedures Design and document enterprise standards and procedures Minimum Qualifications: Technical competencies: Bachelors degree or industry certification in an applicable IT field. 7+ experience in the design/administration/support of one or more platforms, in addition to five years applicable experience in the design/administration/support of one or more platforms. 4 or more years of experience as a Systems Engineer, Developer, or Site Reliability Engineer 3 or more years of experience with ops automation using a scripting language such as Python or Ansible 2 or more years of experience working with production environments in AWS 2 or more years of experience designing Grafana dashboards for application monitoring and observability 2 or more years of experience creating synthetic transaction monitoring checks 2 or more years of experience working with an observability system such as CloudWatch, or Dynatrace. Site Reliability Engineering: Knowledge of the theories and methodologies of reliability engineering; ability to design, develop and support various tools, services and applications to maintain a reliable site environment . Performance Measurement and Tuning: Knowledge of system performance, testing and programming; ability to monitor, measure, and optimize system performance and network communication. CI/CD Pipeline: Knowledge of concepts, values and tools applied in building Continuous Integration (CI), Continuous Delivery and Continuous Deployment (CD) pipeline; ability to design, build, implement and maintain CI/CD pipelines to achieve the automation of software delivery process. Software Release Management: Knowledge of strategies, practices and tools for managing versions and distribution of software products and enhancements; ability to evaluate and improve release management practices and tools Application Maintenance: Knowledge of production applications; ability to monitor application functions and resolve issues to maintain optimal conditions for system applications. Software Engineering: Knowledge of software engineering; ability to deliver new or enhanced software products. Agile Development: Knowledge of agile methodologies and the agile development lifecycle; ability to utilize formal agile methodologies, disciplines, practices and techniques for the delivery of new and enhanced applications. Embraces diverse people, thinking and styles Behavioral Competencies: Lead initiatives with high accountability, create a collaborative environment with a solution-based approach. Serve as a trusted advisor and mentor for the team offering technical advice. Ability to communicate with precision, engaging team and stakeholders to build trust and reliable working relationships across cross-functional teams and geographies enabling organizational alignment. Ability to set priorities with the team by understanding interdependence, inspiring team members with consistent focus, quality output, and timelines. Constantly keep oneself updated on current technology & trends to drive innovative decisions through piloting forward-thinking approaches to complex problems in ones own area of work. Inquisitive to understand customer priorities and business challenges while creating value for technical solutions. Preferred Qualifications: Experience with airline applications and infrastructure technology Experience in leading Incident Management Masters degree in computer science, Information Technology or related field is preferred Experience in cloud cost optimization is a plus 1 or more years of experience leading RCA and postmortem investigations. 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