Manager- Store Operations

2 days ago


Delhi, Delhi, India Vodafone Idea Limited Full time
Job Purpose

To drive customer satisfaction and achieve sales targets in a store by providing exceptional customer service, executing marketing promotions, and maintaining a well-organized store experience.

Key Result Areas/Accountabilities Sales
  • Achieve Targeted Net Promoter Score (TNPS) and Efficiency Quotient (EQ)
  • Deliver revenue targets for the store
  • Increase revenue per footfall by assisting customers with purchase decisions
  • Drive sales of all products, including voice-post-paid/prepaid, data, Value-Added Services (VAS), handsets, etc.
  • Maintain quality of acquisition through the store
Return on Investment (RoI)
  • Achieve profitability targets for the store
  • Minimize losses from pilferage and shrinkage
Customer Service
  • Manage higher retention and achieve customer satisfaction for walk-in customers
Store Management
  • Ensure adherence to store processes and documentation systems
  • Maintain infrastructure and store upkeep
  • Ensure availability of stock while adhering to norms
  • Optimize product placement and displays at the store
Core Competencies, Knowledge, Experience
  • Good communication skills
  • Awareness of technology advancements and new digital product knowledge
  • Continuous learning and empowering talent
  • Building team commitment
  • Leads decision-making and delivering results
  • Products, services, and technology knowledge - Consumer
  • Sales planning and forecasting
  • Problem-solving
Requirements
  • Graduation - Regular
  • Desirable: Post-graduation in business management/MBA
  • 1-4 years of work experience in retail stores and customer relationship management
  • Experience in achieving revenue targets and cost management


  • Delhi, Delhi, India Vodafone Idea Full time

    Function / Department : Postpaid. Location : Delhi NCR. Job Purpose : Drive customer delight in every walk-in and Overall responsibility for activities at a store spanning customer service, store-level sales and revenue targets across all products (voice - post-paid/ prepaid, data etc. ) Execute marketing promotions, display and store experience schemes...


  • Delhi, Delhi, India Vodafone Idea Full time

    Function / Department : Postpaid. Location : Delhi NCR. Job Purpose : Drive customer delight in every walk-in and Overall responsibility for activities at a store spanning customer service, store-level sales and revenue targets across all products (voice - post-paid/ prepaid, data etc. ) Execute marketing promotions, display and store experience schemes...

  • Store Manager

    2 weeks ago


    Delhi, Delhi, India Talent Corner HR Services Pvt Ltd Full time

    We at Talent Corner HR Services are having an exciting opportunity for one of our client in Mumbai:Position: Store ManagerJob Responsibilities :To ensure the smooth running of the day to day Store Operations.Chalk out or improve operational systems, processes and best practices that guarantee organisational well-being.Monitor the key KPIs of the Store and...


  • Delhi, Delhi, India Vodafone Idea Limited Full time

    Role: Store ManagerJob Level/ Designation: M1Function / Department: PostpaidLocation: Delhi NCRJob Purpose: Drive customer delight in every walk-in and Overall responsibility for activities at a store - spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.) Execute marketing promotions,...


  • Delhi, Delhi, India Share a Biz Full time

    Share a Biz is an on and offline store that stems from the US based site shareabiz.com and is now launching in Delhi, India. The RoleShare a Biz India is seeking a motivated and business-savvy manager to oversee both physical and online store operations while also leading the expansion of multiple store locations. This role offers long-term earning...

  • Retail Store Manager

    3 weeks ago


    Delhi, Delhi, India Live Connections Full time

    Retail Store Manager Job Description We are seeking an experienced Retail Store Manager to oversee the daily operations of our stores in Delhi NCR, including locations in Noida, Delhi, Gurugram, Ghaziabad, Chandigarh, and Shimla. The ideal candidate will have a minimum of 2+ years' experience in store management, preferably in retail industries such as...


  • Delhi, Delhi, India Miniso Life Style Full time

    Are you an experienced retail professional with a passion for footwear and strong leadership skills? PUMA (UK Lifestyle) is looking for a Store Manager to oversee operations, drive sales, and ensure an exceptional customer experience across our stores in Delhi-NCR.Key Responsibilities:- Store Operations & Strategy: Develop and implement strategies to...


  • Delhi, Delhi, India Snaphunt Full time

    The OfferLeadership RoleMulti-Store opportunity on and offlineHigh earning opportunityThe JobKey Responsibilities:Physical Store Management:Open and close the store daily, ensuring all operations run smoothly.Adjust store hours as needed based on sales performance and profitability.Maintain and manage inventory levels, ensuring stock availability.Walk...


  • Delhi, Delhi, India Soulflower Co Ltd Full time

    Soulflower Co Ltd is seeking a highly skilled Beauty Operations Lead to join our team. As a key member of our ecommerce operations team, you will be responsible for managing our online store, including inventory management, order fulfillment, and customer service. Your primary focus will be on ensuring that our online store runs smoothly and efficiently, and...


  • Delhi, Delhi, India Richa Ahluwalia Full time

    Richa Ahluwalia is a luxury bridal design house that embodies the founder's passion for Indian textiles and commitment to excellence. About Us The brand is known to craft exquisite, one-of-a-kind bridal and occasion wear masterpieces that proudly showcase India's rich heritage through traditional handwork. Our flagship store is located in the heart of...

  • Store Manager

    3 weeks ago


    Delhi, Delhi, India Snaphunt Full time

    The OfferFlexible working optionsOpportunity to make a positive impactLeadership RoleThe Job Purchase good materials & transfer on daily basis.Checking the demanded goods and approving and stamping.Daily bills transfer to accounts department.Updating bills entry in software & Print after proper checks.Monitoring and maintaining Raw Material in Store to...

  • Retail Store Manager

    24 hours ago


    Delhi, Delhi, India Nykaa Full time

    Location:Panipat, Pathankot, Yamuna Nagar, Srinagar, Ghaziabad, Mumbai, Hyderabad, Chennai, Shillong, Gurgaon, VizagExperience:5+ years in Retail Store & Customer Relationship ManagementAre You Ready to Own the Retail Game?We're looking for a dynamicRetail Store Managerto take charge of our retail outlet's success. If you thrive in a fast-paced environment,...

  • Retail Store Manager

    2 weeks ago


    Delhi, Delhi, India Uni Seoul Full time

    Location: Bangalore & Hyderabad Experience: 5 years+ Job Type: Full TimeCompany Description Welcome to Uni Seoul, where innovation meets lifestyle. We are a beacon of Korean-inspired elegance, curating a range of daily essentials that blend beauty and practicality. Join us in transforming the ordinary into extraordinary and elevate your everyday life with...

  • Store Manager

    3 weeks ago


    Delhi, Delhi, India Deepak and Co. Full time

    Deepak & Co. is a proudly owned food catering firm serving people all over India. Deepak & Co. was founded in 1989 by Mr Rakesh Kumar Gupta in the best interest of providing quality and hygienic food to passengers travelling in one of the largest railway networks in the world. Deepak & Co is headquartered in Delhi, India. Deepak & Co. adheres to its core...

  • Store Manager

    2 weeks ago


    Delhi, Delhi, India ZARA SA Full time

    As a Store Manager in one of our stores, you will be responsible for the following duties: a) Customer Service Management To understand, anticipate and satisfy the needs of a customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns. b) Product Management Correctly controlling the...


  • Delhi, Delhi, India Vodafone Idea Limited Full time

    Job Description:The Retail Store Manager will be responsible for driving customer satisfaction and achieving sales targets in a store by providing exceptional customer service, executing marketing promotions, and maintaining a well-organized store experience.Main Responsibilities:To drive customer satisfaction and achieve sales targets in a storeTo provide...

  • Store Manager Retails

    3 weeks ago


    Delhi, Delhi, India White Force Full time

    Job Description: Develop store strategies to expand store traffic and optimize profitability Ensure a consistent, quality store experience for customers: customer needs are met, complaintsare resolved and service is quick and efficient Drive sales of various airtel plans, plan upgrades & products - my airtel app, WYNK, airtel TV etc. Maintain...


  • Delhi, Delhi, India The Souled Store Full time

    About us:The Souled Store is a homegrown youth casual-wear brand started in 2013. We are one of India's largest online merchandising platforms with licenses like Disney, Warner Bros., WWE, IPL, Viacom18 to name a few. Apart from selling products with themed designs such as superheroes, movies, TV shows, and cartoons, the brand also is at the forefront of the...

  • Store Manger

    2 weeks ago


    Delhi, Delhi, India Zivame Full time

    Roles & ResponsibilitiesResponsible for overall store operations, Sales Target, store profitability.Leads financial growth of the store, year over yearLeads the sales floor and drives store results through the store teamCreating emotionally engaging customer experiences, consistent with the brand visionBe responsible in communicating promotional events and...


  • Delhi, Delhi, India Jharoka - Furniture & Antiques Full time

    About the company:Launched in 2024, we are a Jharoka-based furniture and antiques company specializing in merging timeless heritage with modern luxury. Our mission is to bring the charm of antique craftsmanship into contemporary spaces, offering bespoke furniture solutions for cafes, corporate offices, and high-end homes.About the Role:We are looking for an...