Manager- Store Operations
2 days ago
To drive customer satisfaction and achieve sales targets in a store by providing exceptional customer service, executing marketing promotions, and maintaining a well-organized store experience.
Key Result Areas/Accountabilities Sales- Achieve Targeted Net Promoter Score (TNPS) and Efficiency Quotient (EQ)
- Deliver revenue targets for the store
- Increase revenue per footfall by assisting customers with purchase decisions
- Drive sales of all products, including voice-post-paid/prepaid, data, Value-Added Services (VAS), handsets, etc.
- Maintain quality of acquisition through the store
- Achieve profitability targets for the store
- Minimize losses from pilferage and shrinkage
- Manage higher retention and achieve customer satisfaction for walk-in customers
- Ensure adherence to store processes and documentation systems
- Maintain infrastructure and store upkeep
- Ensure availability of stock while adhering to norms
- Optimize product placement and displays at the store
- Good communication skills
- Awareness of technology advancements and new digital product knowledge
- Continuous learning and empowering talent
- Building team commitment
- Leads decision-making and delivering results
- Products, services, and technology knowledge - Consumer
- Sales planning and forecasting
- Problem-solving
- Graduation - Regular
- Desirable: Post-graduation in business management/MBA
- 1-4 years of work experience in retail stores and customer relationship management
- Experience in achieving revenue targets and cost management
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