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Quality Analyst
3 months ago
Quality Analyst – Elite Banker
Business:
Elite Banker Channel (VRM)
Reporting location:
Galaxy Building – Hitec City – Hyderabad
Job responsibilities:
• The role entails listening to the calls made by the Elite Bankers to their portfolio customers and guiding them towards proper closures / policy adherence of the Bank.• Ensure that our product offerings / service details are pitched correctly.• Role requires regular engagement with the Elite Banker’s & their supervisors.• Role will require to closely collaborate with Cross sell and Product teams.• This role encapsulates the responsibility of owning the customer experience at the Elite Banker Centre.
Key Success Metrics:
Number of calls monitored, and call calibrations done
Educational Qualifications:
Graduate or Postgraduate equivalent
Experience:
Min 5 and Above years of relevant experience
