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Associate System Admin

1 month ago

Delhi, India Ascendion Full time
Roles and Responsibilities

:Desktop Support- Install, upgrade, support and troubleshoot Windows 10 and Microsoft Office and other authorized desktop applications.- Install, upgrade, support and troubleshoot printers, computer hardware and other authorized peripheral equipment.- Performs general preventative maintenance tasks on computers, laptops, printers and other authorized peripheral equipment.- Remote support through MSTSC, Team Viewer Remote Desktop to solve Windows and Software issue.- Identify requirements of equipment’s and parts to support faulty Desktop, Laptop, and Server & UPS.- Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network- When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 2 / 3 support team member- Develop trends by monitoring and analyzing incoming calls, problems and support requests- Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime.- Troubleshooting network connectivity in a LAN/WAN environment.- Creating, Prioritizing and Resolving tickets in the Ticketing Tool.- Coordinating with Vendor for repair and replacing the hardware components.- Act as first point of escalation for all the Incidents/Problems.Education and Work Experience- College diploma or university degree in the field of Information Technology and/or 2 years equivalent work experience.- Certification in Microsoft, VMware and\or Citrix virtualization technologies are a plus.- Experience with desktop operating systems, including Microsoft Windows XP, Windows 7, Windows 10.- Good communication (both verbal and written) skills.- Follow ITIL Procedures and practices- Excellent analytical and problem-solving skills- Good prioritization skills and be flexible enough to adapt plans- Ability to explain complex systems in simple terms while on remote support.- An ability to work to tight deadlines and within constraints- Ready to support 24x7x365.Technical Skills- Experience of Service Desk Ticketing Tools- Windows Profile Management- Office365 & Office 2007 and above Configuration and Troubleshooting.- System Level Troubleshooting- Local Area Network Troubleshooting- Familiar with any Remote Support Tools or Applications.- Installation of Cisco Phone and Troubleshooting (If any)- Data Center and Network Room Management- Ability to manage Real Time Monitoring- Basic Hardware Troubleshooting.-Windows 10 Installation and deployment.- Asset Management Skills.

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