Senior operations manager

This is an amazing opportunity to help scale our US Business as well as drive Beeontrade’s growth globally. You will be joining a team of like-minded, entrepreneurial Account Executives that make up Beeontrade’s growth engine. In this role you will be empowered to make decisions and grow your career. As an Air & Ocean Export Manager (Night Shift, India) your goal is to stabilize export operations while driving new revenue —owning full-cycle files on Cargo Wise One and building a diversified portfolio of clients. You’ll have the freedom, responsibility, and coaching to achieve that goal. A typical day might include running a discovery call, tightening a handoff checklist, clearing a milestone exception in Cargo Wise, or sharing best practices in a peer learning session. If you enjoy variety and ownership, this role is for you—no two days are the same. Schedule: Mon–Fri, ~7:00pm–4:00am IST (covers US time) • Location: Chennai India You Will Operations (70%) Take full ownership of export files (Air & Ocean) from booking to delivery in Cargo Wise One : bookings, SLI/EEI/AES , HBL/MBL & HAWB/MAWB, VGM/SI, terminal/CFS coordination, drayage/IPI as needed, POD/FIT, close-out & invoicing within 24 hours where applicable. Manage and mentor a two-person night-shift team ; allocate work, QC documentation, ensure on-time milestones, and maintain proactive client updates. Coordinate closely with carriers, airlines, warehouses, customs brokers, and truckers to keep cargo moving efficiently and compliantly (export regs, AES/ACE; TSA/known shipper basics). Act as the escalation point for customer/shipment issues, driving fast, transparent resolutions. Implement and improve SOPs & checklists ; publish a clean night ↔ day handoff (open items, cutoffs, customs status, LFD/D&D risks, billing status). Build/optimize Cargo Wise workflows, milestones, templates, task queues, and auto-alerts ; maintain data quality, accurate costing, accruals, and invoice precision. Control D&D/storage risk with early-warning triggers and last-free-day tracking; drive measurable reduction. Lead weekly KPI huddles ; run root-cause analysis and corrective actions to eliminate firefighting. Support rate procurement & pricing with the commercial team; produce structured quotes and bids. Help onboard new ops staff by documenting procedures and delivering training. Growth (30%) Proactively consult with prospects/clients to understand supply-chain needs and pains; craft value-add solutions and onboarding plans. Generate pipeline (self-sourced + SDR-generated) through calls, networking, and creative outreach; run discovery, present, and close . Retain and expand revenue within your book; identify upsell/cross-sell lanes and modes. Partner with Global Operations & Client Success to drive outcomes, and help build a repeatable sales & operations playbook for expansion. Maintain a structured approach to pricing and bid delivery in a competitive, continuous-service environment. What Great Looks Like (first 90 days) 95%+ on-time milestones in Cargo Wise for your book D&D/storage overruns ↓ ≥30% via proactive controls 24-hour billing after POD/FIT for eligible files Live night↔day handoff with published SOPs/checklists for top customers Qualified pipeline toward the quarterly target; ≥2 new lanes closed You Should Have 4+ years hands-on ocean & air export operations on US trade lanes, independently managing full-cycle files. Previous leadership/mentorship experience (shift/pod lead or supervisor). Strong knowledge of export regulations, documentation, Incoterms, AES/ACE (ISF/AMS familiarity a plus). Cargo Wise One proficiency (beyond data entry): workflows/milestones, e Docs & templates, task queues, costing/invoicing, dashboards. Excellent time management, multitasking, problem-solving, and ownership mindset . Experience with both SME and enterprise customers, delivering to SLAs across time zones. Nice to Have: import exposure (ISF/AMS), temperature-control/perishables familiarity (NJ warehouse), Hub Spot/CRM, Ring Central/Vo IP, and basic BI/Excel reporting. About Beeontrade The way we’re doing business isn’t working. It’s time for that to change. At Beeontrade, we’re building an Operating System for Global Commerce . Whether an entrepreneur or an enterprise, anyone can access and integrate each value chain of commerce in minutes—with total accessibility, digital connectivity, and simplified expansion. Everything—from immediate customer expectations to end-to-end operations—lives in single-view dashboards with real-time control and visibility. People love what they do and feel appreciated for what they do best. With an industry-veteran team behind you, businesses operate better, smarter, and faster. By empowering entrepreneurs and businesses worldwide to achieve their most ambitious goals, we help you do what you can’t . Worried about not having forwarding/warehousing/e-commerce exposure? We invest in education from day one with Beeontrade Admission , a one-week intensive onboarding program. We’re committed to a diverse, inclusive environment where everyone can be their authentic self. All qualified applicants receive equal consideration regardless of background or identity. Job description Tools: Cargo Wise One, Google Workspace/MS Office, Ring Central/Vo IP, Slack, Hub Spot (CRM). Apply with: CV + examples of Cargo Wise workflows/milestones you’ve built, one D&D reduction or milestone improvement you led (with numbers), and team/file volumes handled.