System Analyst

3 weeks ago

hyderabad, India Virtusa Full time
Job description

System Analyst
The Systems Analyst Senior is responsible for support of Incidents within the Colleague Solutions team.
Monitor support queues and provide first line support.
Review of incident data to ensure the completeness and quality of the information collected
Clearly and concisely communicate with management on support issues.
Documentation of and revision to existing processes, with the end goal of improving quality of services offered to customers by technology teams
Update Documentation for Colleague Solutions Applications.
Research metrics for root cause.
Partner with Development team on remediation of Vulnerabilities
Provides direction and training to other team members.
Maintain CMDB for Colleague Solutions by working with Application Owners and Technology Partners.
Work with vendors to ensure operational processes are updated and current (Disaster Recovery)
Additional project and process improvements as needed.
Performs other duties as assigned
Basic Qualifications:
Bachelors Degree or equivalent work experience
7 or more years of analyst and/or IT experience
Experience with MS Office applications Word, Excel, PowerPoint, and Visio
Intermediate IT troubleshooting knowledge and ability to solve issues in a timely manner
Knowledge of the creation and maintenance of SharePoint Sites
Excellent communications skills; written and verbal.
Ability to interpret data and communicate results effectively
Experience with programming languages and software development
Intermediate database skills, including working with data sets and pivot tables
Flexible, accurate, highly organized, and pays attention to detail
Ability to prioritize multiple assignments
Ability to work independently and efficiently
Basic .Net experience
Mandatory Skills:
SQL
Databases
Data Modeling Tools
ServiceNow
Workday

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