Program Manager
1 month ago
With its headquarters in Bangalore and San Diego, Netradyne’s Driver•I assists organizations in enhancing safety, boosting driver retention, increasing profitability, and facilitating transparency.
Overview
The ERP/CRM Program Manager is a critical leadership role in Business Systems Group, overseeing the strategic management of our ERP, CRM & other enterprise systems. This senior-level position involves directing multiple projects to enhance and integrate these platforms, ensuring alignment with business goals. The ideal candidate will have extensive experience in multiple ERP/CRM/HCM/SCM implementations, strong project management skills, and the ability to align senior stakeholders for successful outcomes.
Roles and Responsibilities
Lead and manage the end-to-end implementation and ongoing support of ERP/CRM/Other systems, ensuring alignment with business objectives and strategies
Facilitate requirement gathering, analysis and task breakdown into functional specifications and technical solutions
Develop and maintain detailed project plans, timelines, and budgets, ensuring projects are delivered on time and within scope
Coordinate and oversee the work of internal teams and external vendors, ensuring high-quality deliverables
Conduct regular project status meetings and provide updates to senior management and other stakeholders
Identify and mitigate project risks and issues, implementing effective solutions to address challenges
Ensure data integrity, security, and compliance with relevant regulations and standards within the ERP/CRM/Other systems
Facilitate user training and support to ensure successful adoption and utilization of the ERP/CRM systems
Foster a culture of continuous improvement, innovation, and excellence within the team
What will make you successful in this Role?
Proven experience in managing large-scale ERP/CRM/HCM implementations and support projects.
Experience in any one ERP systems is a must (Netsuite, SAP, Oracle, etc)
Should be hands-on in functional knowledge and experience
Strong understanding of Enterprise systems, including configuration, customization, and integration capabilities
Excellent project management skills, with proficiency in tools such as MS Project, JIRA, or similar
Ability to create and manage detailed project documentation, including project plans, risk logs, and status reports
Strong analytical and problem-solving skills, with ability to address complex business requirements
Excellent communication and interpersonal skills, with the ability to manage various stakeholders effectively
Ability to work independently and lead cross-functional teams in a fast-paced environment
Familiarity with Agile methodologies and SDLC processes
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