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Program Manager: 3PL Delivery
4 months ago
About us: DSLR is a house of fashion brands. We empower individuals to express themselves through lifestyle brands.
Funding: We have raised $7M from Accel, Matrix and marquee angel investors.
Team:
First Brand: Powered by our in-house manufacturing capabilities and deep customer insights, our first brand Aramya has grown 10X in the past few months. Excited to unlock the next phase of 10X growth in the next few months, and launch many more brands in the years to come
Expectations:
- Onboard 3PL partners and monitor their performance as per the service level agreements (SLAs)
- Ensure a high level of customer experience by promptly escalating fulfilment related issues to 3PL partners and tracking them to closure
- Identify and implement process improvements to enhance the efficiency and accuracy of the fulfilment and returns operations
- Develop and manage the fulfilment budget, ensuring cost-effective operations without compromising quality and service levels
- Collaborate with marketing, customer service, and product teams to ensure alignment and coordination of fulfilment activities
- Utilize data and analytics to monitor key performance indicators (KPIs) and drive continuous improvement initiatives
Ideal Candidate:
- 2-4 years of experience in a similar role within a D2C e-commerce company
- Hunger for learning and growth, and therefore, wants to join an early-stage startup
- Strong problem-solving skills with a data-oriented and analytical approach
- Strong program and project management skills
- Proven ability to lead and collaborate with cross-functional teams, prioritize high-impact activities, and manage complex projects
- Openness to work from the Jaipur office, 6 days a week
