Director of operations excellence
3 weeks ago
Roles and responsibilities:Operational Rigor and Continuous Improvement:Develop a deep understanding of the accounts operational landscape, including processes, productivity metrics, and SLAs.Identify and analyze operational gaps, inefficiencies, and bottlenecks through data-driven analysis of key metrics.Conduct thorough root cause analysis by gathering information from operational leads and support teams.Propose and implement data-informed solutions to improve productivity, performance, and client satisfaction.Develop and implement strategies to address identified operational challenges, driving continuous improvement.Identifies & addresses inefficiencies & opportunities account-wide. Collaborates SLT, workstream Op Ex and Sr PMs to drive strategic initiatives forward. Global Kaizens, continuous improvement.Key driver of innovation managementDrives and tracks global productivity/efficiency gain and cost savings efforts. Project Leadership and People Management:Lead and manage multiple concurrent projects, ensuring alignment with client objectives and Randstad's strategic goals.Manage and develop project and operational excellence contributors in a matrixed-reporting environment, developing skill in comprehensive project lifecycle management, business process support and Op Ex.Develop, implement and track robust reporting mechanisms and KPIs to monitor progress, identify potential risks, and ensure transparency.Facilitate cross-functional collaboration with support teams (e.g., training, audit) to ensure initiative alignment and accountability.Stakeholder Management:Build and maintain strong relationships with Google and internal teams, fostering collaborative partnerships for account-wide success.Effectively communicate project progress and insights to both internal and external stakeholders, ensuring alignment with Randstad leadership’s perspective.Confidently represent Randstad as a strategic partner to Google, showcasing our value, commitment, and the positive impact of our partnership.Basic qualifications:● Business related postgraduate qualification or equivalent relevant business7-10+ years of related Project Management, Operational Excellence and operational leadership and demonstrated successes within a complex organization, RPO/BPO Preferred5+ years of experience managing and directing professional PMO/Op Ex teams within a client service roleLEAN Six Sigma Certified (Black Belt+ Preferred)Preferred qualifications include:MBA preferred in related fieldProven experience in project management and operational excellence, preferably within a fast-paced, client-focused BPO /RPO environment.Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across teams. Ability to work independently and manage multiple priorities in a dynamic environment.Strong organizational and time-management skillBachelors Degree in Business Management, or related field or 8-10 + years of equivalent work experience required
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Director Operation
2 days ago
Bengaluru, Karnataka, India Presidency Group Of Institutions Full time ₹ 15,00,000 - ₹ 25,00,000 per yearRole SummaryThe Director Operations is a strategic executive responsible for overseeing and optimizing operational functions across all institutions under the Presidency Group. This role will ensure operational excellence, institutional compliance, stakeholder satisfaction, and alignment of operations with the group's strategic mission and vision.Key...
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Director Of Operations Excellence
2 weeks ago
Bengaluru, India Randstad Enterprise Full timeRoles and responsibilities:Operational Rigor and Continuous Improvement:Develop a deep understanding of the accounts operational landscape, including processes, productivity metrics, and SLAs.Identify and analyze operational gaps, inefficiencies, and bottlenecks through data-driven analysis of key metrics.Conduct thorough root cause analysis by gathering...
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RCM Operations Director
2 weeks ago
Bengaluru, India Vee Healthtek Full time# Director / Sr. Director – Medical BillingLocation: Bangalore & Salem, IndiaNo. Positions: 2Industry: Healthcare / Revenue Cycle Management (RCM)About the RoleWe are seeking an experienced Director / Sr. Director – Medical Billing to lead and scale our medical billing operations. The ideal candidate will bring deep domain expertise in healthcare revenue...
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Director of Operations Excellence
3 weeks ago
Bengaluru, India Randstad Enterprise Full timeRoles and responsibilities:Operational Rigor and Continuous Improvement:- Develop a deep understanding of the accounts operational landscape, including processes, productivity metrics, and SLAs.- Identify and analyze operational gaps, inefficiencies, and bottlenecks through data-driven analysis of key metrics.- Conduct thorough root cause analysis by...
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Director Operation
7 days ago
Bengaluru, Karnataka, India Ibusiness Software Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Role: Director of OperationsJob Location: Primarily Remote but required to be based on BangaloreRole Overview:The Director of Operations will be responsible for owning all aspects of the operational processes. From designing, implementation, staffing, quality checking of the various loan origination, credit underwriting processes. This leader will need...
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Director of Operations Excellence
4 weeks ago
Bengaluru, India Randstad Enterprise Full timeRoles and responsibilities:Operational Rigor and Continuous Improvement:Develop a deep understanding of the accounts operational landscape, including processes, productivity metrics, and SLAs.Identify and analyze operational gaps, inefficiencies, and bottlenecks through data-driven analysis of key metrics.Conduct thorough root cause analysis by gathering...
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Director of Operations Excellence
4 weeks ago
Bengaluru, India Randstad Enterprise Full timeRoles and responsibilities: Operational Rigor and Continuous Improvement: Develop a deep understanding of the accounts operational landscape, including processes, productivity metrics, and SLAs. Identify and analyze operational gaps, inefficiencies, and bottlenecks through data-driven analysis of key metrics. Conduct thorough root cause analysis by...
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Director of Operations Excellence
4 weeks ago
Bengaluru, India Randstad Enterprise Full timeRoles and responsibilities: Operational Rigor and Continuous Improvement: Develop a deep understanding of the accounts operational landscape, including processes, productivity metrics, and SLAs. Identify and analyze operational gaps, inefficiencies, and bottlenecks through data-driven analysis of key metrics. Conduct thorough root cause analysis by...
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Director of Operations Excellence
4 weeks ago
Bengaluru, India Randstad Enterprise Full timeRoles and responsibilities:Operational Rigor and Continuous Improvement:Develop a deep understanding of the accounts operational landscape, including processes, productivity metrics, and SLAs.Identify and analyze operational gaps, inefficiencies, and bottlenecks through data-driven analysis of key metrics.Conduct thorough root cause analysis by gathering...
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Director of Operations Excellence
3 weeks ago
Bengaluru, India Randstad Enterprise Full timeRoles and responsibilities: Operational Rigor and Continuous Improvement: Develop a deep understanding of the accounts operational landscape, including processes, productivity metrics, and SLAs. Identify and analyze operational gaps, inefficiencies, and bottlenecks through data-driven analysis of key metrics. Conduct thorough root cause analysis by...
