Director of Operations Excellence

3 weeks ago

Bengaluru, India Randstad Enterprise Full time

Roles and responsibilities:


Operational Rigor and Continuous Improvement:

  • Develop a deep understanding of the accounts operational landscape, including processes, productivity metrics, and SLAs.
  • Identify and analyze operational gaps, inefficiencies, and bottlenecks through data-driven analysis of key metrics.
  • Conduct thorough root cause analysis by gathering information from operational leads and support teams.
  • Propose and implement data-informed solutions to improve productivity, performance, and client satisfaction.
  • Develop and implement strategies to address identified operational challenges, driving continuous improvement.
  • Identifies & addresses inefficiencies & opportunities account-wide. Collaborates SLT, workstream OpEx and Sr PMs to drive strategic initiatives forward. Global Kaizens, continuous improvement.
  • Key driver of innovation management
  • Drives and tracks global productivity/efficiency gain and cost savings efforts.


Project Leadership and People Management:

  • Lead and manage multiple concurrent projects, ensuring alignment with client objectives and Randstad's strategic goals.
  • Manage and develop project and operational excellence contributors in a matrixed-reporting environment, developing skill in comprehensive project lifecycle management, business process support and OpEx.
  • Develop, implement and track robust reporting mechanisms and KPIs to monitor progress, identify potential risks, and ensure transparency.
  • Facilitate cross-functional collaboration with support teams (e.g., training, audit) to ensure initiative alignment and accountability.


Stakeholder Management:

  • Build and maintain strong relationships with Google and internal teams, fostering collaborative partnerships for account-wide success.
  • Effectively communicate project progress and insights to both internal and external stakeholders, ensuring alignment with Randstad leadership’s perspective.
  • Confidently represent Randstad as a strategic partner to Google, showcasing our value, commitment, and the positive impact of our partnership.


Basic qualifications:

● Business related postgraduate qualification or equivalent relevant business

  • 7-10+ years of related Project Management, Operational Excellence and operational leadership and demonstrated successes within a complex organization, RPO/BPO Preferred
  • 5+ years of experience managing and directing professional PMO/OpEx teams within a client service role
  • LEAN Six Sigma Certified (Black Belt+ Preferred)


Preferred qualifications include:

  • MBA preferred in related field
  • Proven experience in project management and operational excellence, preferably within a fast-paced, client-focused BPO /RPO environment.
  • Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
  • Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across teams.
  • Ability to work independently and manage multiple priorities in a dynamic environment.
  • Strong organizational and time-management skill
  • Bachelors Degree in Business Management, or related field or 8-10 + years of equivalent work experience required

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