Analyst - EUC Imaging

1 month ago

Bengaluru, India Alstom Full time
Req ID:412464We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than

75 000

people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.JOB PURPOSE :Reporting to the Operations Manager EUC Imaging, you will be be responsible for building deployment strategies and deployment of Win 10 SOE services ensuring functional requirements for SOE.Experience in the design and deployment of the following technologies: Microsoft Windows 10, SCCM/MECM, Autopilot.Key Responsibilities & Accountabilities :Expertise in SOE Build deployment strategies – Offline, Online & 1E, working along with respective team members in EUC servicesDraft and finalize on design working with Operating System, Active Directory, GPO, Applications teamReview earlier versions of SOE and incorporate changes needed – fixes, updates, upgrades, Referential from risk log of build and deployment of previous versions of SOEWork on In- place upgrade strategies on Win 10 based on Microsoft releaseSupports the development and verification of test methods in support of SOEDevelops detailed test procedures, and instrumentation and configuration definition, needed to perform the test and minimize risk within the constraints of the test planGood logical diagnostic skills; ability to troubleshoot and resolve complex technical issues such as file and registry-related application problems on Windows operating systemsIn-depth knowledge of Microsoft operating systems with particular emphasis on Windows 10 and Windows 7Should be good in troubleshooting SCCM client installation, software distribution, remote control, and other SCCM issuesMonitor the SNOW ticket queues, troubleshoot and resolve ticketsResponsible for deploying of SCCM with CO managementKnowledge on Windows servicing & Windows as a service, Cloud-based endpoint management workloadsCreate Low-Level Design Documents, Technical Documentation and Report creation for multiple workplace servicesContribute to New SOE Builds/migration and upgradesWork closely with Technical SPOCS, Service owners and also with architects to integrate with other technology solutionsMaintain and enhance engagement with business, IT partners, and other stakeholders for Application management activitiesKnowledge in PowerShell scripting for automating daily system administration tasks is preferredPrevious experience in a similar role, supporting a 24x7 corporate level business service including Executive level end users whenever requiredFlexibility in managing global processes and being available on-call for emergency situations at all timesDevelop and implement high quality support services, knowledge base content, best practices and methodologiesExcellent Communication skills; both oral and writtenHave efficient time management, attention to detail and critical thinking skills

PROFILE :To be considered for this role, candidate need to demonstrate the following skills experience and attributes:Graduated with a Bachelors degree in Engineering, Science or Technology,

should have at least 4-7

years experience in

IT with majority of it in SOE/Imaging, SCCM, and troubleshooting. Hands-on

experience with related domain is an added advantage and preffered.Should have

good communication and vendor management skills to intereact with business across the globe.Fluent in English, you are eager to work with autonomy in an international environment and to face the challenges of the new Alstom

Experience in ITIL processes and frameworkAbility to collaborate, influence and motivate cross-functional teamsTeam playerAbility and flexibility to adapt to change, including shifting and competing prioritiesDemonstrated competency collaborative work

with strong abilities in relationship management.Proven ability to work in global companies and delivering solutions across multiple geographies

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers.

We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.

Job Type:​Experienced​

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