Academic Coordinator

4 weeks ago


delhi, India University of the People Full time
Vandey provides outsourced instructional services to institutions of higher education and is seeking a candidate to work for Vandey to serve in a full-time role as a Coordinator of the Office of Academic Operations (OAO) with the University of the People.
University of the People (UoPeople) is the first non-profit, tuition-free, American, accredited, 100% online university. We believe that higher education is a basic human right and that it can transform not only the lives of students, but also their families' lives, their communities, their nations, and, by extension, the world.
The Coordinator of the Office of Academic Operations role can help the university transform lives and reach our 1 million students' goal by providing vital support to our instructors, ensuring seamless communication between them and our students.
CTC: 4.80 LPA
Appointment and Scope of Responsibilities:
The Coordinator of the Office of Academic Operations (OAO), reporting to the Manager of OAO, is instrumental in the day-to-day operations of the Office of Academic Operations. In addition to the daily support to academic queries from instructors and student advisors, the Coordinator also works with others departments to collaboratively mediate and resolve instructor, curricular, technical, and student issues. The coordinators also train and support new and existing instructor members on best online teaching practices.
Some of the major duties of this position include:
Is responsible for regularly checking instructor presence and performance in courses using proprietary technologies
Answers instructor emails; provides responses to routine inquiries, reminders, and advice ranging from a variety of topics (e.g. points of contact, job/task reminders, LMS “how-tos” and refreshers, general pedagogy and course advice, , etc.)
Answers advising emails on behalf of Academic Affairs; provides responses to routine inquiries, reminders, and advice ranging from a variety of topics (e.g. points of contact, policy clarifications, request to contact Instructors, Moodle Grade issues, Course content issues, etc.)
Assist in training and evaluating faculty via synchronous and asynchronous methods
Assist in time sensitive projects that involve direct matters of Academic or Instructor Affairs
In conjunction with others, is responsible for course planning and scheduling as well as meeting instructional needs via course scheduling lists each term and communicating course schedules to Instructors
Is available as needed for live phone/Skype/MS TEAMS calls or instant message chats with various colleagues.
Minimum Qualifications:
A minimum of a Master's Degree from an Accredited Institution
Previous experience working and managing faculty in higher education
Effectively use time management to prioritize daily tasks and long-term projects
Strong skills in directing and developing faculty members
Experience with CRM, LMS database and productivity tools like EXCEL.
Ability to work with diverse constituencies and staff
Strong organizational skills; a self-starter capable of working independently while also being a team- player
Strong written and oral communication abilities
Excellent computer and technology skills
Broadband internet connection, computer and software for working virtually
Fluent in English
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