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Sr. ServiceNow Developer CSM
2 weeks ago
Total Experience: 6+
Relevant Experience: 4+
Role and Responsibilities:
Lead the development, customization, and maintenance of the ServiceNow platform with a focus on Customer Service Management (CSM) and IT Service Management (ITSM) modules.
Utilize Workflow Editor, Form Designer, and UI Builder to create efficient and user-friendly workflows and interfaces.
Implement and manage integrations with other enterprise systems to ensure seamless data flow and process automation.
Develop custom scripts and solutions using JavaScript, HTML, and CSS to enhance the functionality and user experience of the ServiceNow platform.
Collaborate with stakeholders to gather and analyze business requirements, translating them into technical solutions.
Troubleshoot and resolve complex issues, ensuring optimal performance and reliability of the platform.
Mentor and guide junior developers, promoting best practices and knowledge sharing within the team.
Stay updated with the latest ServiceNow features, industry trends, and best practices to ensure continuous improvement and innovation.
Required Skillset:
ServiceNow Platform Expertise:
Customer Service Management (CSM)
IT Service Management (ITSM)
Technical Skills:
Proficiency in JavaScript
Experience with HTML and CSS for customization and UI development
Development Tools:
Workflow Editor
Form Designer
UI Builder
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field.
ServiceNow certification is a plus.
Strong analytical and problem-solving skills.
Excellent communication and leadership abilities.
Proven experience in leading complex projects within ServiceNow.
Ability to work collaboratively in a fast-paced environment.
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