Technical Support Specialist

5 days ago

bangalore, India Surya Data Management And Network Technologies Pvt Ltd Full time

Job Description:

  • 5 Days work from office.
  • Perform Active Directory user/group administration, File server security permissions, group policies, print services, research event log warnings and errors, and resource monitoring and Network Morning
  • Provide world class desktop support to our US, and European Customers. You need to be comfortable on the phone with our clients as well as working with remote chat software/remote desktop sessions. We use BOMGAR and TeamViewer to provide remote support.
  • O365 administration, Intune and Azure basics required
  • Enterprise desktop support engineering is preferable.
  • Maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, firewalls, printers, phones, security updates, support internet, intranet, LAN's, WANs, and network segments
  • Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed
  • Perform routine/scheduled audits of the systems, including all backups
  • Install and configure software and hardware.
  • Monitor performance and maintain systems according to requirements.
  • Troubleshoot issues and outages.
  • Monitoring to ensure security through access controls, backups and firewalls.
  • Update system as soon as new version of OS and application software comes out
  • Implement the policies for the use of the computer system and network
  • Setup security policies for users. Say firewalls and intrusion detection systems
  • Remote support specialization to help users with application issues and troubleshooting
  • Excellent communication and Writing skills are must to interact with the Global Clients.

 

Roles and Responsibilities:

  • You will average 10-15 cases a day and the focus is on solving desktop and mobile issues. 
  • Our clients use the Office365 platform and generally use Intune for MDM.
  • Depending on the industry they are in they will have industry specific software as well to troubleshoot.

 

Required Candidate profile:

  • Looking for someone who loves end user support. Many people see end user support as the first step to do something else in IT -- i.e. infrastructure etc.
  • We see it as one of the most important roles in our company and we pay accordingly.
  • Looking for people with great communication skills, strong critical thinking, and a technology oriented background. You have to have a passion for end user technology to succeed in this role.


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