![Jabra](https://media.trabajo.org/img/noimg.jpg)
Support and Services Specialist
2 weeks ago
Would you like the opportunity to work closely with high-performing teams in India ?
Do you thrive in an environment which values autonomy, ownership and creativity ?
Jabra India is currently on a look out for an exceptional Support Specialist, to join our Jabra Team. As part of the Product Support Team, the Support Specialist will assure customer focused delivery of product and technical support for products via phone, email and click to chat. Work in an environment of continuous improvement to capture and resolve tier 1 customer issues, questions and suggestions. Empower Jabra customers to maximize the use of our products through education and awareness.
You will get your hand on the following exciting tasks:
· To provide Tier 1 technical support and solutions to customers via phone calls, emails, and possibly live chat
· To educate customers on website tools and resources
· To document all customer contact information, customer requests, and support issues in ticketing system
· To demonstrate empathy, patience and responsible judgement with every customer to ensure the best and most appropriate outcome based on each situation
· To work as a team to deliver exceptional Customer Experiences in each support interaction
· To develop strong relationships with customers and create Jabra brand awareness
· To determine the effectiveness of an approach and make appropriate adjustments to achieve maximum results
· To make independent, customer-focused decisions over time while on a call for an efficient Customer Experience
· To test and evaluate new products and software prior to release
· To be open to changes and new approaches required by the company
The following are the minimum requirements:
Education requirements:
· Bachelor’s in information technology or relevant diploma
Professional requirements/experience:
· 4+ years’ Experience as a Customer Support Specialist or similar role, ideally in the telecom, high-tech or consumer electronics industries
· Experience supporting B2C customers within a high contact support center
· Experience with different brand cellphones, apps, and Bluetooth technology
· Experienced and effective in conflict resolution and relationship management
· Proficiency with Microsoft Office applications
· Experience with CRM systems
· Excellent communication skills – both verbal and written in English and Hindi
Personal characteristics:
· Excellent Communication Skills
· Strong customer focus and ability to deliver phenomenal Jabra customer experiences
· Ability to work with diverse customer types
· Proven ability to communicate complex technical problems in a human tone and customer friendly language
· Strong interpersonal skills required to function both in a team environment and to build relationships with our valued customers
· Desire to continually learn, adapt and work in a fun, fast-paced environment
· Independent decision-making: resourceful; good problem solving; ability to think fast while on a call with a customer; ability to balance the immediate need with the big/ longer term picture.
· Sense of humor and ability to have fun
Please Join Us to Bring People Closer
#LI- Jabra
-
Support Project Specialist
3 weeks ago
bangalore, India NTT DATA Services Full timeNTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Support Project Specialist to join our team in Bangalore, Karnataka, India. "Seeking a Support Project Specialist with a...
-
Support and Services Specialist
2 months ago
bangalore, India Jabra Full timeWould you like the opportunity to work closely with high-performing teams in India ? Do you thrive in an environment which values autonomy, ownership and creativity ? Jabra India is currently on a look out for an exceptional Support Specialist, to join our Jabra Team. As part of the Product Support Team, the Support Specialist will assure customer...
-
Support Project Specialist
2 weeks ago
Bangalore, India NTT DATA Services Full timeNTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Support Project Specialist to join our team in Bangalore, Karnataka, India. "Seeking a Support Project Specialist...
-
Support Project Specialist
3 weeks ago
Bangalore, India NTT DATA Services Full timeNTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Support Project Specialist to join our team in Bangalore, Karnataka, India. "Seeking a Support Project Specialist...
-
Support and Services Specialist
2 months ago
bangalore, India GN Group Full timeWould you like the opportunity to work closely with high-performing teams in India ? Do you thrive in an environment which values autonomy, ownership and creativity ? Jabra India is currently on a look out for an exceptional Support Specialist, to join our Jabra Team. As part of the Product Support Team, the Support Specialist will assure...
-
Support and Services Specialist
2 weeks ago
bangalore, India GN Group Full timeWould you like the opportunity to work closely with high-performing teams in India ? Do you thrive in an environment which values autonomy, ownership and creativity ? Jabra India is currently on a look out for an exceptional Support Specialist, to join our Jabra Team. As part of the Product Support Team, the Support Specialist will assure...
-
Specialist, IT Service Desk Support
4 weeks ago
bangalore, India Polaris Full timeJOB SUMMARY: The Service Desk Support Specialist supports Polaris worldwide IT operations, providing first line support for Polaris users with exceptional and professional customer service. This position is 100% remote technical support for employees and system generated Service Desk submissions, including documenting procedures and managing incidents...
-
Service Desk Support Specialist
4 weeks ago
bangalore, India Polaris Full timeJob Summary: The Service Desk Support Specialist supports Polaris worldwide IT operations, providing first line support for Polaris users with exceptional and professional customer service. This position is 100% remote technical support for employees and system generated Service Desk submissions, including documenting procedures and managing...
-
Technical Specialist
1 month ago
bangalore, India FRI FIL India Business and Research Services Private Limited Full timeDescription Data Services Group is part of the Technology Infrastructure Services (TIS) function and is responsible for providing a secure, real-time and agile Enterprise Data Platform. As part of our Relational Data Services, we provide data storage and retrieval, security, replication and migration and HA/DR services through multi-vendor...
-
Software Support Specialist
2 months ago
bangalore, India Kardex Full timeKardex India Pvt Ltd is seeking a motivated self-starter to join our India Life Cycle Service (LCS) Team in the role of Software Support Specialist to be based in Bangalore.As Software Support Specialist, you are responsible for the entire range of remote software services such as troubleshooting including the up and down stream to all connected systems,...
-
Software Support Specialist
2 weeks ago
bangalore, India Kardex Full timeKardex India Pvt Ltd is seeking a motivated self-starter to join our India Life Cycle Service (LCS) Team in the role of Software Support Specialist to be based in Bangalore.As Software Support Specialist, you are responsible for the entire range of remote software services such as troubleshooting including the up and down stream to all connected systems,...
-
IT Support Specialist
4 weeks ago
bangalore, India Databricks Full timeGAQ323R7 Mission Databricks is seeking an experienced IT Support Specialist to enhance and optimize our business processes, focusing on both daily user support and significant project initiatives. Situated in our Bangalore office, this role requires a seasoned professional capable of managing high-level technical challenges and driving forward IT projects...
-
IT Support Specialist
2 weeks ago
bangalore, India Databricks Full timeGAQ323R7 Mission Databricks is seeking an experienced IT Support Specialist to enhance and optimize our business processes, focusing on both daily user support and significant project initiatives. Situated in our Bangalore office, this role requires a seasoned professional capable of managing high-level technical challenges and driving forward IT projects...
-
Desktop Support Specialist
4 weeks ago
bangalore, India Tranzeal Incorporated Full timeJob Title: Desktop Support Specialist IILocation:Bangalore, KAThis role involves providing IT procurement, configuration, and support services for PC/Mac platforms, video conferencing, phone systems, and more.Responsibilities:Procure, configure, and support IT hardware/software.Assist with basic IT infrastructure tasks under guidance.Follow SOPs, escalate...
-
Specialist IT Service Desk Support(2 +Yrs)
3 weeks ago
bangalore, India PeoplePlus Full timeOverview Description The Service Desk Support Specialist supports our client’s worldwide IT operations, providing first line support of their users with exceptional and professional customer service. This position is 100% remote technical support for employees and system generated Service Desk submissions, including documenting...
-
Specialist IT Service Desk Support(2 +Yrs)
2 weeks ago
bangalore, India PeoplePlus Full timeOverview Description The Service Desk Support Specialist supports our client’s worldwide IT operations, providing first line support of their users with exceptional and professional customer service. This position is 100% remote technical support for employees and system generated Service Desk submissions, including documenting...
-
Desktop Support Specialist
4 weeks ago
bangalore, India Tranzeal Incorporated Full timeJob Title: Desktop Support Specialist II Location:Bangalore, KA This role involves providing IT procurement, configuration, and support services for PC/Mac platforms, video conferencing, phone systems, and more. Responsibilities: Procure, configure, and support IT hardware/software. Assist with basic IT infrastructure tasks under guidance. Follow SOPs,...
-
Product Support Specialist
2 days ago
bangalore, India Practo Full timeJob Description : Product Support Specialist at Practo Technologies Pvt Ltd Position: Product Support Specialist Location: Bangalore Department: Corporate Client Services Company Overview: Practo Technologies Pvt Ltd is a leading healthcare technology company that connects patients with healthcare providers. Our platform simplifies access to...
-
Support Project Specialist
3 weeks ago
bangalore, India NTT DATA Full timeJob Description NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Support Project Specialist to join our team in Bangalore, Karnataka, India. "Seeking a Support Project...
-
Support Project Specialist
3 weeks ago
bangalore, India NTT DATA Full timeJob Description NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Support Project Specialist to join our team in Bangalore, Karnataka, India. "Seeking a Support Project...