Technical Specialist

2 weeks ago

bangalore, India FRI FIL India Business and Research Services Private Limited Full time

Description

Data Services Group is part of the Technology Infrastructure Services (TIS) function and is responsible for providing a secure, real-time and agile Enterprise Data Platform. As part of our Relational Data Services, we provide data storage and retrieval, security, replication and migration and HA/DR services through multi-vendor relational database solutions including Oracle, SQL Server and Sybase. Support for big data, data acquisition, data pipelines, data transformation (ETL/ELT), data visualisation and enterprise data lake capability are part of our Emerging Data Services. We maintain our monitoring solutions and integrations with various other enterprise platforms via multiple channels. Most of our services are available via our automation and self-service platform, ICTECH. We achieve industry connect by leading and participating in various user groups, meet-ups and other engagement platforms.

Purpose of the Role

The Technical Specialist – Data Services is responsible for working on database project delivery and / or production support activities from a technical perspective. Typically this will be day to day activities supporting database infrastructure including solving production and pre-production issues, working on change, incidents, problems, service improvement and engineering initiatives. In addition to this the Technical Specialist also acts as a trusted technology advisor to the business providing guidance and consultancy as required.

This role demands strong technical skills with a focus to ensure maximum uptime of the production database infrastructure. Working as a member of a global database support team the successful candidate will play a pro-active role in the support of Fidelity’s database estate. The role requires strong Oracle database technical skills across various UNIX and Linux platforms. DB2 database exposure is preferred, but not required

The role will involve regular BAU (Business As Usual) support during UK business hours and will involve 24 x 7 oncall support and weekend working . The candidate will maintain focus on following engineering principles, delivering robust, automated and innovative, hybrid multi-cloud data platform capability.

Key Responsibilities

The key responsibilities of this role are:

24x7 support for Fidelity’s Production database estate. This includes all Production, Disaster Recovery, Emergency Break Fix, User Acceptance Testing and Development environments. Rapid response to address high severity (severity 1, 2 and 3H) incidents. Pro-active issue detection and resolution as well as service monitoring. Service restoration subsequent to unanticipated outages or disruptions. Driving root cause analysis and resolution to closure. Identification and driving of database related service quality improvements and engineering deliverables. Provision of technical support on a shift, on-call and rotational basis. Resolution of production support issues. Escalation as necessary to secure assistance and technical guidance from other Technology teams to resolve support issues. Management and progression of Action items. Automation and process improvement of database activities.

Experience and Qualifications Required

Above 7 Years of progressive working knowledge of database technologies Excellent Oracle database administration skills in a production support capacity; with the responsibility for the delivery, support and maintenance of reliable, highly available and high performant environments. Support of database installation and configuration, monitoring and housekeeping, upgrade and patching, troubleshooting, root cause analysis and performance tuning.

Personal Skills

A good team worker. Ability to prioritise and co-ordinate activities. Experience of working to tight deadlines on a regular basis. Good analytical, problem solving and documentation skills. Ability to adapt to changing business needs (flexible) and learning new skills quickly. Good written and verbal communication skills, together with the ability to communicate with management and other business and technical groups. Calm approach when under pressure. Customer focused – strong service ethic. Ability to work on own initiative with minimal direction. Provide consultancy and guidance to business on database technologies.

Technical expertise

Oracle Certified Professional (OCP) Oracle RDBMS 12c & 19c Oracle Data Guard Exposure to Oracle Golden Gate Oracle Automatic Storage Management (ASM) Oracle Grid Infrastructure Oracle Real Application Clusters Good understanding of UNIX and Linux operating systems Scripting skills (SQL, PL/SQL, UNIX shell scripting) Oracle Golden Gate Database backup, restore and recovery - User and server managed (RMAN and Netbackup or equivalent) Database instance and query performance tuning Oracle Enterprise Manager (OEM) Control-M

Feel rewarded

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team.

  • Technical Specialist

    2 weeks ago

    Bangalore, India NatWest Digital X Full time

    Join us as a Technical Specialist AnalystThis is a rewarding opportunity for a passionate and driven analyst to join our businessWe’ll look to you to apply your specialist skill and knowledge to solve business problems and produce working solutions that will make a difference to our customers and the bankHone your technical expertise in a collaborative,...

  • Technical Support Specialist

    3 weeks ago

    bangalore, India OnSolve Full time

    Technical Support Specialist – Level 1 assists end-user customers with products and services by providing exceptional customer service (domestically and/or internationally) in an inbound technical support Environment. Leverage product knowledge to assist customers and troubleshoot product inquiries and potential technical difficulties. Responsible for...

  • Technical Specialist

    2 weeks ago

    bangalore, India FRI FIL India Business and Research Services Private Limited Full time

    Description Title: Technical Specialist Department: ISS technology - Distribution Location: Bangalore, India Level : 4 We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our...

  • SAP CRM Technical Specialist

    3 weeks ago

    bangalore, India Troy Consultancy Full time

    Job Description : We are seeking a highly experienced and skilled SAP CRM Technical Specialist to join our team. In this role, you will play a pivotal role in supporting the implementation, configuration, customization, and ongoing maintenance of our SAP CRM system. You will work closely with business analysts, functional consultants, and developers to...

  • MS Technical Specialist

    2 days ago

    Bangalore, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

  • Technical Specialist

    2 weeks ago

    bangalore, India Carrier Full time

    About the role Experienced Cloud Operations professional. Oversees the cost/benefit analysis to determine the financial, operational, and technical feasibility of adopting external cloud-based IT platform and infrastructure services. Manages the implementation of cloud services and integrating with in-house applications and systems. Key...

  • Technical Application Support Specialist

    4 weeks ago

    bangalore, India CAE Full time

    Role and Responsibilities Technical Application Support Specialist CAE Flight Services is hiring a talented Technical Application Support Specialist to join the Customer Success team in Vienna, Austria. Our highly qualified application specialists have in-depth knowledge of our flight products and are eager to assist our customers. In this role...

  • Vermilion Technical Specialist

    2 weeks ago

    bangalore, India FRI FIL India Business and Research Services Private Limited Full time

    Description Title : Vermilion Technical Specialist Department : Client Technology Location : Bangalore, India Level : 4 We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our...

  • Technical resource EBS/ Cloud Specialist

    1 week ago

    bangalore, India RapidBrains Full time

    Job Title: Technical resource EBS/ Cloud Specialist Experience Level:8+years Location: Bangalore, Hyderabad, Chennai, Kochi, Pune, Noida, Trivandrum Notice Period:0-15 Days Job Description: We are seeking an experienced EBS/Cloud Specialist with expertise in Oracle Integration Cloud (OIC), web services, FBDI/ADFDI, BI Publisher, OTBI, FRS, Smart Views,...

  • National Technical Specialist- AU Chemistry

    2 weeks ago

    bangalore, India Danaher Full time

    Wondering what’s within Beckman Coulter Diagnostics? Take a closer look. At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that...

  • Technical Specialist

    2 weeks ago

    bangalore, India ICF Full time

    ICF (NASDAQ:ICFI) is a global consulting services company with over 9,000 full- and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help...

  • National Technical Specialist- AU Chemistry

    1 week ago

    Bangalore, India Danaher Full time

    Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that...

  • Network Technical

    2 months ago

    bangalore, India Telstra Full time

    Employment Type Permanent Closing Date 20 Sept 2023 11:59pm Job Title Network Technical - Specialist Job Summary As a Network Technical - Specialist, you will provide technical service, solutions and support to the networks, infrastructure, products and services supplied and operated by Telstra.Job Description About the role: As a Network Technical...

  • Technical Specialist _Hyland Onbase

    3 weeks ago

    bangalore, India Coforge Full time

    Dear Candidate,Greeting for the day!About Coforge:Coforge is a leading global IT solutions organization, enabling its clients to transform at the intersect of unparalleled domain expertise and emerging technologies to achieve real-world business impact. A focus on very selects industries, a detailed understanding of the underlying processes of those...

  • Technical Specialist/Senior Developer

    2 months ago

    Bangalore, India Synoris Information Systems Pvt Ltd Full time

    Technical Specialist / Senior is a leading software company dedicated to providing innovative solutions to enterprise solutions. We are currently seeking a highly skilled and experienced Technical Specialist / Senior Developer to join our dynamic team. This position offers an exciting opportunity to contribute to the development and enhancement of our...

  • Technical Lead

    2 weeks ago

    bangalore, India Wipro Full time

    Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the...

  • Technical Lead

    2 weeks ago

    bangalore, India Wipro Full time

    Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the...

  • Technical Lead

    1 week ago

    bangalore, India Wipro Full time

    Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the...

  • Technical Lead

    3 days ago

    bangalore, India Wipro Full time

    Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the...

  • Technical Specialist _Hyland Onbase

    3 weeks ago

    bangalore, India Coforge Full time

    Dear Candidate, Greeting for the day! About Coforge: Coforge is a leading global IT solutions organization, enabling its clients to transform at the intersect of unparalleled domain expertise and emerging technologies to achieve real-world business impact. A focus on very selects industries, a detailed understanding of the underlying processes of those...