GM - Hub Technology Ops

1 month ago

mumbai, India Vodafone Idea Limited Full time

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

HUB Ops - Transport

Job Level/ Designation

M3

Function / Department

Hub /Transport – OPS

Location

Mumbai

Job Purpose

The role demands a seasoned professional with extensive experience and the ability to lead complex Operational challenges, projects and initiatives in the HUB to enhance customer experience.

Strong technical knowledge, leadership skills and a focus on customer experience are critical for success in this role.

Key Responsibilities are:

Understanding Customer Needs, Product and Service Quality, Develop and implement strategies to optimize the transport network in the hub. Build strong relationships with cluster transport teams and Govern the circle transport operations of the North and MPCG circles Customer-oriented businesses aim to achieve high levels of customer satisfaction by consistently delivering value and meeting expectations, Drive the circle transport operations teams for end-to-end Transport & Enterprise operations and coordinate with cross-functional teams for better service experience. Markets and customer preferences are constantly evolving, therefore Plan and execute deployment activities for IP, DWDM, and access optics networks. Collaborate with deployment teams to ensure timely and efficient implementations. Embrace challenges: Analyze network performance data and take proactive steps to improve reliability. Implement preventive maintenance procedures and corrective actions as needed for transport stability & efficiency. Provide strategic leadership to Enterprise teams delivering Vi services to the customers at Circle and govern the deliverable KPIs to the Enterprise Business and to the Enterprise customers.

Key Result Areas/Accountabilities

The role of Transport head in Vodafone Idea holds a significant importance, as it has a direct impact on achievement of the company’s mission in various crucial areas. The role demands a comprehensive set of responsibilities and requirements to handle circle operations effectively. Here’s are the overview of the role’s significance and responsibilities:

Single point of contact in managing the North hub transport and enterprise service operations. Set clear goals, providing training and development opportunities, fostering a positive work culture, leveraging technology to streamline processes, and recognizing and rewarding achievements. Set and achieve industry best performance benchmarks, continuously improving network efficiency, reliability and performance to meet or exceed industry standards Ensure the transport network is robust, reliable and capable of delivering seamless experience for customers, thereby customers satisfaction & retentions. Optimizing network resources and cost-effective solutions to ensure operational excellence. Implementing various transport strategies to enhance network capabilities & reliability. Spearhead various consultation on solutions to business and technology functions to deliver innovative, first time right products and services to Enterprise Customers.

Core Competencies, Knowledge, Experience

This role demands a seasoned professional with extensive experience, a comprehensive understanding of telecom networks and the ability to lead complex projects & initiatives.

Leadership experience in driving change and adapting new ways of working. Over 15 years of experience in IP/MPLS, Optics and Enterprise operations. Leadership in driving change and adapting new ways of working. Strong analytical and vendor management skill. Ability to handle adverse situations, strong negotiation skills, self-motivated, and passionate about work. Room for growth and advancement within the organization : Competitive, Strategic thinking and agile.

Must have technical / professional qualifications

BE / BTech in Electronics & Telecommunications. CCNP, Cloud and SD-WAN certification In depth understanding of various technologies such as LTE, 5G, Cloud, SD-WAN, IP/MPLS, DWDM and Enterprise products & service offerings 15-18 years of experience in Telecom with a minimum of 10 years in managing large-scale transport networks.

Vodafone Idea Limited  (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

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