Customer Service Representative

4 weeks ago

Hyderabad, India Globeia Full time

Globeia is seeking a Customer Service Representative to provide exceptional support to our clients. We are looking for a proactive, detail-oriented, and tech-savvy professional who can manage customer inquiries efficiently across multiple communication channels. Responsibilities Respond promptly and professionally to customer inquiries via email, chat, and phone Assist clients with background check, authentication, and document verification services Troubleshoot and resolve service-related issues with accuracy and empathy Maintain organized and accurate records of all customer interactions in CRM systems Collaborate with internal teams to enhance workflow and improve the overall customer experience Requirements Excellent verbal and written communication skills Strong customer-service mindset with proven problem-solving abilities Tech-savvy and comfortable using CRM platforms, online tools, and Microsoft Office Ability to manage multiple tasks, stay organized, and work independently Minimum post-secondary education required Ability to work remotely from a quiet, professional environment Must be available to work 9:00 AM – 5:00 PM IST Preferred Experience Prior customer service experience (remote, virtual, hybrid, or onsite) Experience in background checks, document verification, or related service industries is an asset Location Remote (India-based candidates only)

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