Customer Service Representative

6 days ago


Hyderabad, India Globeia Full time

Globeia is seeking a Customer Service Representative to provide exceptional support to our clients. We are looking for a proactive, detail-oriented, and tech-savvy professional who can manage customer inquiries efficiently across multiple communication channels.Responsibilities- Respond promptly and professionally to customer inquiries via email, chat, and phone- Assist clients with background check, authentication, and document verification services- Troubleshoot and resolve service-related issues with accuracy and empathy- Maintain organized and accurate records of all customer interactions in CRM systems- Collaborate with internal teams to enhance workflow and improve the overall customer experienceRequirements- Excellent verbal and written communication skills- Strong customer-service mindset with proven problem-solving abilities- Tech-savvy and comfortable using CRM platforms, online tools, and Microsoft Office- Ability to manage multiple tasks, stay organized, and work independently- Minimum post-secondary education required- Ability to work remotely from a quiet, professional environment- Must be available to work 9:00 AM – 5:00 PM ISTPreferred Experience- Prior customer service experience (remote, virtual, hybrid, or onsite)- Experience in background checks, document verification, or related service industries is an assetLocationRemote (India-based candidates only)



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